Ratings based on 890 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Hilton Rockwall Lakefront, Hotel Management
I'm sorry to hear that your experience with us only did not go very well. We take all feedback seriously, and we're disappointed that we fell short of your expectations during your stay.If there are specific issues or concerns that contributed to your dissatisfaction, we would greatly appreciate the opportunity to address them and make things right. Your satisfaction is important to us, and we're committed to improving based on your feedback.Please don't hesitate to reach out to us directly to discuss your experience further. We value your patronage and hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Thank you for bringing your concerns to our attention.
by A traveller
Posted Mar. 2, 2024 on Expedia
by A traveller
Posted Mar. 2, 2024 on Expedia
Good location
by A traveller
Posted Mar. 1, 2024 on Hotels
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
May 14, 2024 by Carlos , Hotel Management
Dear Joseph, We wanted to extend a heartfelt thank you for awarding us with a glowing 5-star review. Your feedback means the world to us and serves as a tremendous source of encouragement.Knowing that we were able to meet and exceed your expectations fills us with immense joy and pride. We are deeply committed to providing exceptional experiences for all our guests, and rating reaffirms that we are on the right track.Thank you for choosing to stay with us and for taking the time to share your positive experience. We are truly grateful for your support and look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Management
by A traveller
Posted Mar. 1, 2024 on Hotels
by A traveller
Good
Posted Feb. 29, 2024 on HotelsVery nice, we stayed with 2 kids and absolutely loved it, the rooms very clean but bathroom was so tiny and it was hard to wash kids in there, also asked front desk for some fresh towels and they never delivered them so had to chase housekeeping and ask for some.
Comment from Hotel Management
Mar. 1, 2024 by Hilton Rockwall Lakefront, Hotel Management
Thank you for sharing your experience with us! We're thrilled to hear that you and your family enjoyed your stay overall.We're delighted that you found our rooms to be clean and comfortable. However, we apologize for the inconvenience caused by the size of the bathroom. We understand that it can be challenging to wash kids in a small space, and we appreciate your feedback. Additionally, we sincerely apologize for the oversight with the towels. Providing prompt and attentive service is important to us, and we regret that we fell short in this instance. We'll address this with our team to ensure that similar issues are prevented in the future.We're grateful for your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!
by A traveller
Posted Feb. 27, 2024 on Hotels
Amazing stay
Comment from Hotel Management
Mar. 4, 2024 by Hilton Rockwall Lakefront, Hotel Management
We're thrilled to hear that you had an amazing stay with us! Providing exceptional experiences for our guests is our top priority, and we're delighted that we could exceed your expectations.Thank you for choosing to stay with us and for your kind words. We appreciate your feedback.
by A traveller
Nice Place to Stay
Posted Feb. 26, 2024 on HotelsNice place to stay with the best location in the Dallas area in my opinion. Everything is clean, staff is fantastic. Rooms could use some updating, but nothing major. Great views of the lake. Fantastic restaurants are just a 3 minute walk away.
Comment from Hotel Management
Mar. 1, 2024 by Hilton Rockwall Lakefront, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our location to be the best in the Dallas area.We're glad to know that you found everything clean and that our staff provided fantastic service. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to our team.We appreciate your feedback about the rooms, and we'll take it into consideration as we strive to continuously improve our accommodations.It's wonderful to hear that you enjoyed the fantastic views of the lake and the convenient access to great restaurants within walking distance.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A traveller
Posted Feb. 26, 2024 on Expedia
