Ratings based on 892 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from BROKEN ARROW
Posted Apr. 30, 2024
Everything was wonderful!! Clean, bed was so comfortable and staff was super friendly! Definitely going back!
Comment from Hotel Management
Apr. 30, 2024 by Customer Service, Hotel Management
Alicia, it's delightful to hear such positive feedback about Hilton Richardson Dallas. We're thrilled you found the environment spotless, the bedding to your liking, and our team members exceptionally hospitable. Looking forward to welcoming you back for another wonderful stay in the near future!
by A traveller
Hotel is never clean, just a cover up
Posted Mar. 6, 2024 on HotelsI never received help when I asked from the manager. I come here a lot and it usually seems to be an okay stay. I expected to sleep and be safe. I told the staff and nothing happened. This is my final and last time coming to this Hilton. The pillows smell like spit, the bathroom floors has other people hairs, it's never mopped or cleaned properly. The rugs are filthy as well not vacuumed. I call the front desk and is always ignored when I present evidence. I'm always getting a nasty room. This is my last time dealing with Richardson TX, Hilton.
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Hello Aleatrice,We apologize that your experience was anything less-than exceptional. We take pride in our cleanliness and frequently rank in top tiers among our brand. We encourage you to contact the hotel directly to speak with the General Manager to resolve the issues you encountered with your room, as well as the service experience you encountered. Thank you for taking time to let us know of your experience. Your feedback is very important to us and helps us to continue to improve the experience for all our guest.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Customer Service, Hotel Management
Alina, thank you for choosing Hilton Richardson Dallas for your stay. We're overjoyed that you've had a splendid experience and we hope to welcome you back in the future for another fantastic stay.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Customer Service, Hotel Management
We appreciate you sharing your concerns with us, Jake.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Angela, thank you for choosing Hilton Richardson Dallas. We're delighted to have made your stay a memorable one and your positive rating is greatly appreciated. We hope to host you again in the future for another exceptional experience.
by A traveller from Tomball
Posted Mar. 1, 2024 on Expedia
Very friendly and inviting staff
Comment from Hotel Management
Mar. 2, 2024 by Customer Service, Hotel Management
Aaron, we're thrilled to hear about your positive experience at Hilton Richardson Dallas. Knowing that our team members were friendly and welcoming is extremely rewarding feedback for us. We truly appreciate your high praise. Looking forward to your next stay with us.
by A traveller
Posted Mar. 1, 2024 on Hotels
Stay was great
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
Vince, we're thrilled to know your stay at Hilton Richardson Dallas was enjoyable. Your satisfaction reaffirms the hard work our team members put in every day. We look forward to welcoming you back soon!
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Customer Service, Hotel Management
Aleatrice, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
by A traveller
Posted Feb. 27, 2024 on Expedia
the property is so easy to find. It clean and comfortable! Great place if you don't mind the drive!.
Comment from Hotel Management
Feb. 28, 2024 by Customer Service, Hotel Management
Kalicia, it's wonderful to hear that you found Hilton Richardson Dallas easily and enjoyed a clean and comfortable stay with us. Your positive feedback is greatly appreciated. We hope any journeys you made were just as enjoyable! We're looking forward to your next stay.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Service, Hotel Management
Thank you for sharing your thoughts with us, Ylicia!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Richardson Dallas.
