Ratings based on 1,208 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Spring Creek
Posted May 6, 2024
Comment from Hotel Management
May 7, 2024 by Rahul M, Hotel Management
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. Thank you,Rahul MFront Desk972-929-4499fddfwnorth@gmail.com
by A traveller
Posted Apr. 2, 2024
Our shuttle driver was great. 2nd shuttle driver was missing and caused big problems. Worrisome for some travelers.
Comment from Hotel Management
Apr. 2, 2024 by Mercedez- Front Desk, Hotel Management
We are glad we were able to get you on the shuttle sufficiently. Thank you for your stay.
by A traveller
Posted Mar. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Kam, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk
by A traveller
Posted Mar. 6, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Kam, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Kam, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk
by A traveller
Posted Mar. 3, 2024 on Expedia
There was a car with loud music at 3am and when many guest complain nothing wad done from staff for some hours. I had to call authorities to do something about the loud music. Totally unacceptable
Comment from Hotel Management
Mar. 3, 2024 by Kam, Hotel Management
Dear Guest,I am sorry for your inconvenience. I will address this directly to the management.Thank youKam
by A traveller
Posted Mar. 2, 2024 on Hotels
We waited almost 2 hours for the shuttle . It never came. We needed up taking an uber at 1:40 am. when we went to check in there was no one at the front desk for 15 min. I’m sure it may be a different experience during the day, but that was not our case.
Comment from Hotel Management
Mar. 3, 2024 by Kam, Hotel Management
Dear:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest shuttle from the airport. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Sincerely,Kam Front Desk
by A traveller
Posted Mar. 2, 2024 on Expedia
Big room, great bed, pillows, and sheets for a quick overnight airport stay. All shampoos, conditioner, lotion in secure containers and were filled.
Comment from Hotel Management
Mar. 3, 2024 by Kam, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk
by A traveller from Norman
Posted Feb. 29, 2024 on Expedia
Love the large room!
Comment from Hotel Management
Mar. 1, 2024 by Kam, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk
by A traveller
Posted Feb. 29, 2024 on Expedia
Desk clerk refused to check me in even though the room was paid in advance since Expedia would not tell her what card I used to book the room.
Comment from Hotel Management
Mar. 1, 2024 by Kam, Hotel Management
Dear Guest,You have paid to third party website called Expedia and the method of payment provided by them to the hotel was not valid. For future reference, please make the reservation using IHG website, so there will be no issues.Thank youKam
