Ratings based on 708 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Quiet
Comment from Hotel Management
Mar. 5, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Chardonnae,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
by A traveller
Posted Feb. 25, 2024
One of the worst places I have ever stayed. Rooms are filthy and cockroach infested
They take your deposit off one card then try to make it look like they put it back on another card. It's going on two weeks now since I left and still no refund
by A traveller
Posted Feb. 24, 2024 on Expedia
Staff was awesome
Comment from Hotel Management
Feb. 25, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Lacy,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remark about staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 14, 2024 on Expedia
Not clean at all. Roaches everywhere
Comment from Hotel Management
Feb. 14, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Lakevia,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
by A traveller
Posted Feb. 13, 2024 on Expedia
Okay
Comment from Hotel Management
Feb. 13, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Lakevia, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Dallas - Mesquite. I am glad to read that you had a good stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 3, 2024 on Expedia
This place has roaches I would not stay there. They showed me three different rooms, and all three had roaches in it.
Comment from Hotel Management
Feb. 3, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Dwight,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the pests you reported hindered your stay. Please be advised, that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.To prevent future negative ratings, upper management have been made aware of your comments in an effort to directly address your concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Rebecca,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Carla RediResponse Specialist , Hotel Management
Hello Natalia, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Dallas - Mesquite we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
