Note fondée sur 826 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2022 sur Hotels
Les chambre ne sont pas fait tous les jours , le concierge dit qui sont under staffed ces pas le problem du client on a payer pour une chambre qui doit être fait tout les jours point a la ligne .
Commentaires de Gestion de l’hôtel
29 mars 2022 par Mashayla B, Gestion de l’hôtel
Hola Alan,
Gracias por tomarse el tiempo para salir de nosotros una evaluación. Lamento que la falta de servicios de limpieza haya afectado su estadía. Estamos trabajando para contar con todo el personal necesario para evitar que ocurra algo en el futuro. Esperamos servirle mejor en el futuro.
Mashayla B
supervisor de recepción
par un voyageur
Publié le 7 mars 2024 sur Hotels
par un voyageur
Excellent Place to Stay!!
Publié le 6 mars 2024 sur HotelsExtremely friendly and courteous staff always accommodating. Rooms are very clean, and the area is safe and very close to all the areas we need to be at.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Overall a pleasant stay and hotel staff was very helpful. Room was clean (4th floor) and breakfast was good, but generally the floors around the building were a bit dirty and building seems like it needs some maintenance (card key entrance next to pool was completely broken and looked like it had been this way for some time.)
par un voyageur
Publié le 5 mars 2024 sur Expedia
I thought the rate hike on Friday and Saturday was excessive. otherwise it was fine.
par un voyageur
Publié le 4 mars 2024 sur Hotels
My room smelled awful .. mix of dirty feet and dog
Commentaires de Gestion de l’hôtel
4 mars 2024 par Angela, Gestion de l’hôtel
Tammy,Thank you for staying with us and taking the time to leave a review. Please know we are addressing these issues with our housekeeping staff so that this does not happen in the future
par un voyageur
Publié le 3 mars 2024 sur Expedia
We had to change rooms three times and there was dog poop on the floor in the hallway. One of the rooms had a heavy smoke smell. One of the other rooms had another weird smell.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Angela, Gestion de l’hôtel
Jeremy,Thank you for taking the time to leave us a review. Please know that we will look into these issues and address them with our staff.We hope you will give us another chance in the future.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Angela, Gestion de l’hôtel
M WThank you for staying with us and for taking the time to leave us a review. I hope the next time you are in the Frisco area, you will stay with us again
par un voyageur
Publié le 3 mars 2024 sur Expedia
First time at this hotel.
At arrival: Bath towels dirty one had red lipstick. Asked front desk to replaced towels and they brought in some.
The shower smelled like mold the second day. Removed the “do not disturb” sign from my door to have my room clean, but it was only clean the third day after my arrival.
Thin walls.
I could hear next door phone vibrating as well as perfectly other peoples conversation. Called front desk, but nothing happened. People still talking until 11:30 PM.
If you are looking for a quiet place to sleep book a different place.
I had four nights of cat naps. I will not stay there again.
Nice staff.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Angela, Gestion de l’hôtel
Maria,Thank you for taking the time to leave a review for us. Please know that we are addressing the issues you had when you stayed with us.
par un voyageur
Large room
Publié le 1 mars 2024 sur HotelsGreat service and the large room for my son to move around was a plus. Pool was nice.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Angela, Gestion de l’hôtel
Peter,Thank you for staying with us and leaving a great review. I am thrilled you enjoyed your stay and enjoyed the pool and extra space in the rooms
