Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mai 2024
Only reason I put 3 stars is because it’s under construction.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Manager, Gestion de l’hôtel
Hello Jeff,We apologize for any inconvenience caused by our renovation efforts. Please note that we are constantly striving to improve our facilities for our guests' future enjoyment. If you have any further feedback, we encourage you to reach out to our management team directly. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Building under construction, needed to be informed before stay
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello James, We apologize for any inconvenience caused by the construction work. We appreciate your feedback and will strive to better communicate such details in the future to enhance our guests' experience. Your input is valuable to us in improving our services and facilities.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The place was under construction when we stayed there, and it should’ve been condemned. Construction materials, everywhere, drywall dust, through the whole building, black mold in the bathrooms, stains in the carpet, broken glass in the parking lot, completely unbelievable. Filthy and disgusting. I’ve stayed in $39 a night. Hotels that were twice as nice and clean. Stay away!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Hello Raymond, We apologize for any inconveniences you experienced during your stay with us. Your feedback is valuable and will be shared with our team for improvements. Please contact management directly to address any further concerns you may have. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
There was a very strong odor of musty or moldy smell to our room. Bathroom needs an upgrade
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Hello Barbara, We appreciate your feedback and apologize for any inconvenience. We will share your concerns with our housekeeping team for further review. If you have any additional comments, please don't hesitate to reach out to our management team for further assistance.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The property was in remodeling
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Hello James, We apologize for any inconvenience caused by the remodeling during your stay. We appreciate your understanding as we work to enhance our facilities for future guests. Feel free to share any feedback with our management team for further improvement.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
i came here bc they had a indoor pool and other amenities and there all shut down but they fail to mention that to me as well as walking into roaches in my room , tub dirty and rusty i want a full refund
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Valerie,We're sorry to hear about your experience and appreciate your feedback. Ensuring a comfortable stay for our guests is our priority, and we will address your concerns with our team. For further assistance, please contact our management team directly. Thank you for bringing this to our attention.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
This is the worst hotel ive stayed in. There were syringes on the light s in the restroom. The tub was dirty and the shower pole was held together by electrical tape. There were roaches all over and the pillows and sheets were old.never staying there again. I dont recomend it
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Josue, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Next
Publié le 19 févr. 2024 sur HotelsGross
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Andrea, We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and encourage you to contact our management team to address any concerns you may have. Your comments will help us improve for future guests.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
What i didn't liked was its seems very old, all furniture is very damaged, sofa seat was old and ripped, sheets had cigarette holes, bath tub was rusty and toilet seat was lose and hallway smelled like cigarette smoke.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Manager, Gestion de l’hôtel
Hello Andres Nava, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. Our team will address your concerns to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Haley,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any issues you encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.
