Note fondée sur 479 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Cheryl, Thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure accommodating you at the Marriott Dallas Allen Hotel & Convention Center, and we hope to see you again soon. Richee Pearce Guest Services Supervisor,Marriott Dallas Allen Hotel and Convention Center
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Shawn, We are delighted you enjoyed your stay at the Marriott Dallas Allen Hotel & Convention Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Dallas.Richee Pearce Guest Services SupervisorMarriott Dallas Allen Hotel and Convention Center
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Allen, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Richee Pearce Guest Services Supervisor
par un voyageur
Publié le 25 févr. 2024 sur Expedia
I loved the room. Very nice, clean. Savannah was amazing at the front desk. Will definitely book her every time I'm in Allen!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Guest Service Supervisor, Gestion de l’hôtel
Hey Christina, We are so pleased to read how happy you were with our well-assigned accommodations, spotless properties, and warm hospitality! Providing an exceptional stay to every guest is what we strive for every day and we loved your compliments for Savannah. Thank you for reviewing your time at the Marriott Dallas Allen Hotel & Convention Center, and we hope to welcome you back soon for another enjoyable visit.Richee Pearce Guest Services SupervisorMarriott Dallas Allen Hotel and Convention Center
par un voyageur
Great hotel and clean. Poor front desk staff.
Publié le 21 févr. 2024 sur HotelsHotel was well kept and is also a convention center. 1* for the concierge. I felt I was treated poorly because i wasnt fi ely dressed.
When checking in there was an older gentleman in front of me whom was treated like a king. The concierge was so polite and friendly to him to the point I was shocked how when I stepped up it was a 360.
I don’t think he even looked at me and was not friendly or welcoming. My wife whom is the most optimistic cheerful person around even said to me, “He was rude”.
Checked out at 3AM to head on the road and a different concierge treated me the same. Did not feel welcome here.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Stephen, Thank you for sharing your recent experience with us. We appreciate your positive feedback about our well-maintained property. However, we sincerely apologize for the less-than-satisfactory experience with our front desk associates. Your experience does not align with the level of service we aim to provide. We will address this matter with our front desk team to ensure consistency in service and that every guest feels equally valued and welcomed. Thank you for bringing this to our attention, and we apologize for the disappointment caused. We hope to have the opportunity to welcome you back with an improved and more welcoming experience in the future.Richee Pearce Guest Services Supervisor
par un voyageur de Allen
Publié le 21 févr. 2024 sur Expedia
The property was very nice and very clean. What I didn't like about it is: When I booked the hotel through Expedia it shows Parking available. It said nothing about parking is extra $$$. Then when I checked in, I asked about parking because there was no obvious parking in front. The agent told me how to park around back and he even told me I could park in reserve. But, NOTHING was said about parking is extra $$$. It wasn't until the next morning, I logged into my bank and saw and extra $19 charged to my card. I called the front desk and they said parking was $18 tax. That made me very upset because, again NOTHING was told to me. The front desk just said they were sorry because I booked with an outside agency. So, very disappointed with the hotel and the lack of communication that I received and the extra charge that was not mentioned to me. I won't be staying at this hotel again.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Robert, Thank you for sharing your concerns with us. We appreciate your feedback and understand your frustration regarding the parking charges. We empathize with your perspective and apologize for any inconvenience caused. We believe in transparency and would like to inform you that the parking fee is mentioned on our third-party site as well. However, we also recognize that there should have been clear communication from our end during the check-in process. We regret any confusion that may have occurred and understand the importance of transparent communication. Your insights are valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with improved communication and a more positive experience.Richee Pearce Guest Services Supervisor
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Douglas, Thank you for choosing the Marriott Dallas Allen Hotel & Convention Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Richee Pearce Guest Services Supervisor,Marriott Dallas Allen Hotel and Convention Center
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Guest Service Supervisor, Gestion de l’hôtel
Dear Daniel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Marriott Dallas Allen Hotel & Convention Center. We hope to have the pleasure of doing so again on your next visit to the area.Richee Pearce Guest Services SupervisorMarriott Dallas Allen Hotel and Convention Center
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Clean and updated. Friendly staff.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Kathy, Thank you for choosing Marriott Dallas Allen Hotel & Convention Center and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Richee Pearce Guest Services SupervisorMarriott Dallas Allen Hotel and Convention Center
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Services Supervisor, Gestion de l’hôtel
Dear Miclescu, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Marriott Dallas Allen Hotel & Convention Center. We hope to have the pleasure of doing so again on your next visit to the area.Richee Pearce Guest Services Supervisor,Marriott Dallas Allen Hotel and Convention Center
