Ratings based on 940 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Manager, Hotel Management
Hello NaQuiyah,We are thrilled to hear you had a pleasant stay with us! If there is anything we could have done to make your experience even better, please do not hesitate to contact us directly. We hope to welcome you back soon for an even more enjoyable visit.
by A traveller
Posted Feb. 26, 2024 on Expedia
Nibe
Comment from Hotel Management
Mar. 1, 2024 by Manager, Hotel Management
Hello Roxzanne, We appreciate you taking the time to share your feedback with us. If you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Manager, Hotel Management
Hello Germaine,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We hope to have the opportunity to welcome you back in the future for another fantastic stay. Safe travels!
by A traveller
Posted Jan. 25, 2024 on Hotels
There were roaches coming out of every where we had to shake our things before we took them out
Comment from Hotel Management
Jan. 27, 2024 by Manager, Hotel Management
Hello DeAnna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by Manager, Hotel Management
Hello Armando, We appreciate you taking the time to provide us with your feedback. We strive to provide excellent service to all of our guests and we are glad to hear that you had a positive experience during your stay. If there is anything else we can do for you, please let us know. We hope to welcome you back in the near future.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Cyndi,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience. We hope to welcome you back in the future for another enjoyable stay.
by A traveller
Posted Jan. 7, 2024 on Expedia
Customer care staff are pathetic. They yelled at me just to ask if they have any coffee maker. I was going to stay for 5 days and I requested if they can provide me coffee maker. Once the guy yelled at me then I checked out same day and they charged me for 2 days and refunded for 3 days
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Hello Lovllien, We apologize for any inconvenience you experienced during your stay. We take feedback seriously and will address this with our customer care staff to ensure better communication in the future. Regarding the charges, we can investigate the matter further if you reach out to our management team for assistance. Thank you for bringing this to our attention.
by A traveller
Posted Jan. 5, 2024 on Expedia
That i got to sleep well without any trouble.
Comment from Hotel Management
Jan. 9, 2024 by Manager, Hotel Management
Hello Geronimo,We are delighted to hear that you had a restful night at our hotel. Guest satisfaction is our top priority, and we are pleased that you had a comfortable experience with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
by A traveller
Cowboys game/just an OK spot to stay overnight
Posted Jan. 2, 2024 on HotelsThe room was very minimal. There's even a huge area where it was wasted space. I need to read details better. Expected at least a mini fridge. None. No iron/board. Very plain. Location is ok. I would not stay there again. The beds moved a lot. Not comfortable at all. Just glad it was for an overnight stay.
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Hello Marisa, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced. We appreciate your suggestion to provide more information about the room amenities and will take it into consideration. Our team is always looking for ways to improve our guests' experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.
by A traveller
Ok stay
Posted Jan. 1, 2024 on HotelsDecent price for the game day/ holiday weekend. Decent location also. Room 142 was clean but there were roaches in there. Not sure id want to stay here again if the bug/roach problem isnt fixed
Comment from Hotel Management
Jan. 8, 2024 by Manager, Hotel Management
Hello Daniel, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
