Note fondée sur 601 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave a review. We're sorry to see that your experience didn't meet your expectations, as indicated by your rating. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely,Hotel Manager
par un voyageur
Good choice for a stop
Publié le 26 mars 2018 sur HotelsCommentaires de Gestion de l’hôtel
2 avr. 2018 par Deven, Gestion de l’hôtel
Jean, Thank you for taking the time and completing a service survey.
Recommandé
pour Tout le mondepar un voyageur
Très belles hôtel, très propre.
Publié le 16 janv. 2017 sur ExpediaN'hésitez pas ça vaut la peine. Le lit serait peut-être à changer du moins le matelas ´.
Commentaires de Gestion de l’hôtel
17 janv. 2017 par Deven, Gestion de l’hôtel
Thank you for taking the time to complete a survey.
par un voyageur de Houston
Publié le 13 févr. 2024 sur Expedia
Not bad.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sanjay,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Very dirty!
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we deeply regret that we fell short of your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure that they are rectified immediately. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Stay away
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Javier,Thank you for your stay. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Had to wait an hour to get into my room because their system couldn’t find my reservation
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Edward,We sincerely apologize for the inconvenience you experienced with the delay in accessing your room. We understand that waiting for an extended period can be frustrating, and we're sorry for any impact on your plans. Please be assured that we take your feedback seriously, and we'll investigate this issue to prevent it from happening in the future. We hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Debree in parking lot
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing the issue of debris in the parking lot to our attention. We apologize for any inconvenience or safety concerns this may have caused. Maintaining a clean and safe environment is a top priority for us, and we will address this matter promptly.Our housekeeping and maintenance teams will be informed, and we will ensure that the parking lot is thoroughly cleaned and free from debris to ensure the safety and comfort of our guests.If you have any further concerns or notice any other issues during your stay, please do not hesitate to reach out to our front desk or hotel staff, and we will be happy to assist you. Your feedback is important to us, and we appreciate your assistance in helping us maintain a pleasant environment for all our guests. Thank you for choosing our hotel.Sincerely, Hotel Manager
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Absolutely disgusting hotel. Saw a roach literally ten seconds after entering my room, and then saw several more after that. This place is not suitable for a dog, let alone a human. To say the carpets were stained would be an understatement, disgusting is really the only word to describe it. Area also felt pretty unsafe and the staff wasn't anything special.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are deeply disappointed to hear about your experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness and pest issues you encountered in your room. This is not the standard we strive to maintain, and we take your feedback seriously.We have already taken immediate action to address the concerns you raised by scheduling a thorough inspection and pest control service to ensure the comfort and safety of our guests. Additionally, we will be looking into the carpet issues and taking necessary steps to improve the overall condition of our property.We understand that your stay was far from satisfactory, and we deeply regret any discomfort you experienced. Your feedback will help us make significant improvements to our hotel, and we hope that you might consider giving us another opportunity to provide you with a better experience in the future.Thank you for sharing your concerns, and we apologize for not meeting your expectations during your stay.Sincerely,Hotel Manager
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Good
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Rivera,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
