Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mars 2024
I love the beautiful art in this hotel.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
Arie, thank you for your kind words. The artwork in our lobby is handpicked by the owner of the Joule. I am delighted you appreciated it!
par un voyageur
Publié le 24 mars 2024
Staff is very friendly and helpful
Neighborhood is great for shopping
Commentaires de Gestion de l’hôtel
29 mars 2024 par Amal Abukar, Guest Services Manager, Gestion de l’hôtel
Hello Lorri, Thank you for your glowing review! I am delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Amal Abukar, Guest Services Manager, Gestion de l’hôtel
I appreciate your feedback, Arthur, and I am sorry to see there might have been some missed opportunities during your stay. Your satisfaction is our priority, and I would love to personally ensure we make things right. Please feel free to reach out to our Guest Services team, and we will address any concerns you may have.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Amal Abukar, Guest Services Manager, Gestion de l’hôtel
I am glad you enjoyed your stay with us Kathee! We hope to welcome you back soon!
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
I am sorry to hear that your experience with us fell short of your expectations. I take feedback seriously and would appreciate the opportunity to learn more about your concerns so we can address them effectively. Please feel free to call and request to speak with Amal, the Guest Services Manager, so that I can address any concerns you may have encountered and work towards a resolution.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
Thank you, Kamari, for your glowing review! I am delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur de Larchmont
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
Thank you for a perfect score Claire! I am glad you enjoyed your stay with us! We hope to welcome you back soon!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The staff went above and beyond to make our stay special. They booked dinner reservations, offered a driver to transport us to our destinations, and left little treats in our room while we were exploring the town. Everyone working there seemed to love their job, which is a huge reflection of how The Joule is ran. We will be returning every anniversary!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
Thank you for your wonderful feedback, Ashley! I am delighted to hear that our team went above and beyond to make your stay special. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We look forward to welcoming you back for many more anniversary celebrations!
par un voyageur
Publié le 26 févr. 2024 sur Hotels
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The artwork inside is cool. The staff is very friendly. The room was very nice. I think the bathroom was almost as big as the suite. Automatic light settings and shades. The shower is a bit confusing to figure out how to get hot water, but they have instructions on the table and if you look close you can see the hot cold arrows. They are small and hard to see.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Amal Abukar, Guest Services Manager., Gestion de l’hôtel
Thank you for your valuable feedback, James! I am thrilled to hear that you enjoyed the artwork, friendly staff, and the comfort of your room. Your comments about the shower temperature controls are duly noted, and we'll certainly look into making them more user-friendly for our guests. We appreciate your feedback and hope to welcome you back soon!
