Ratings based on 773 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Firstly, the listing for the property states that valet parking is optional but once you get to the property, they let you know that it doesn’t matter if you park it or they park it, you get charged 35 a night and 10 a day. So it’s not valet, it’s paid to park and it’s not optional, it’s mandatory. The valet also creates a huge issue in the evenings and creates a traffic jam on the street. We had to wait about 30 min to enter the parking lot because there were about 10 cars confused about the mandatory valet/self parking situation too. They need to get away with this at this location, it was the first time I’ve had to pay to park at a tru. I also think I heard the valet dude call me a b word for letting him know that I stay in this area often and two of the hotels across the street don’t charge for parking. He was comparing the parking situation to the Anatole that also charges 300 a night. lol. It’s also very loud. I noticed they read reviews and try to help with the noise by adding ear plugs in the room but they don’t care to fix the ridiculous, dishonest parking situation. I wouldn’t recommend staying here at all. We checked out a day early and was told we would still be charged for the daily parking even though we weren’t there the entire day. Wild.
Comment from Hotel Management
Feb. 23, 2024 by GM, Hotel Management
Dear Destiny, In the Dallas area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing, but no one is forced to use our valet service. We appreciate your feedback and will consider it as we continually monitor our guest offerings. Sincerely, Jamie Walker, GM
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Jakory C, Hotel Management
Andy, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon! - Jakory Clark - Operations Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Thought the room was clean and adequate for me. I had to walk more than I felt safe with for my event at Marker Center. Loved the rooftop lounge and view. The weather was a little chilly this time.
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Dear perry mitchell, Dallas is a great city, and we are thrilled you had a nice time while staying at our Tru by Hilton. We are proud of our hotel and the extraordinary team that runs it, so it is wonderful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Jamie Walker, GM
by A traveller from Mesa
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by Jakory C, Hotel Management
Jesus, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon! - Jakory Clark - Operations Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Jakory C, Hotel Management
Jeannie, thank you for taking the time to leave us a rating based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon! - Jakory Clark - Operations Manager
by A traveller
Overall good with some down points to consider
Posted Feb. 17, 2024 on HotelsOverall this is a nice place to stay. It's very basic so don't expect frills but as long as thats okay with you then it's fine. The staff was very very friendly and helpful. I wish i could remember the name of man who checked us in because he was top notch and deserves a nod (It was Jaquin or something close to that).
My only real complaint was the noise from the freeway. It was intense and made it hard to sleep. They do provide earplugs so I guess thats something but it's still pretty awful. The $35 mandatory valet parking is not okay either IMO. Protip...there is $12 a night parking less than a mile down the road if you dont mind a nice walk(sidewalks and crosswalks so it's easy). Using that lot will save you a TON of money.
The rooftop bar and sitting area as well as the very nice lounge area in the lobby that has pool table and 24hr free coffe, tea and hot cocoa, is awesome.
Overall, i can recommend this if you're not a light sleeper and if you dont mind the valer charge or a brief walk for cheaper parking.
Comment from Hotel Management
Feb. 18, 2024 by GM, Hotel Management
Dear Nikki,Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our amenities and friendly service while in town. However, I apologize that noise pollution interrupted the comfort of your stay. There is no better compliment than a return visit, so we hope to see you again soon.Best,Jamie WalkerGeneral Manager
by A traveller
Nice stay
Posted Feb. 16, 2024 on HotelsNice stay. Staff were great and loved the rooftop bar. Only complaint was the valet parking; I would rather park my own vehicle especially since the parking lot is so small. Also wish the breakfast was offered an additional hour.
Comment from Hotel Management
Feb. 16, 2024 by GM, Hotel Management
Dear Erin, Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. I'm glad to hear you enjoyed our friendly service and beautiful rooftop bar. Thank you for the time you spent reviewing your experience, and we hope to host you again soon. Best, Jamie Walker, GM
by A traveller
NASTY AND LOUD
Posted Feb. 16, 2024 on HotelsDirty floors in the rooms !
I was barefoot for a few minutes and my feet were dirty
The road noise by the freeway is unbearable especially if you are on that side the airplanes and train keep you up all night
Surprise vallet charge 35 a night and it’s mandatory.
Comment from Hotel Management
Feb. 16, 2024 by GM, Hotel Management
Dear Briana, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again. Sincerely, Jamie Walker, GM
by A traveller
Posted Feb. 14, 2024 on Expedia
Great service clean property also easy access to places around the area. Also parking is valet but other than that everything was good . Also breakfast is pretty spot on.
Comment from Hotel Management
Feb. 15, 2024 by GM, Hotel Management
Dear Blanca, Nothing but positives during your recent stay at Tru by Hilton Dallas Downtown Market Center? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know that they can count on a great stay here. Please come back soon! Best, Jamie Walker, GM
by A traveller
Unusually not a perfect start
Posted Feb. 9, 2024 on HotelsAlways stay here and while usually it’s an easy check in experience this time the lady checked me into the wrong room under the wrong name and charged me the full amount even though I mentioned that I paid through hotels.com. The lady that relieved her found the error thankfully.
Comment from Hotel Management
Feb. 12, 2024 by GM, Hotel Management
Dear Scott, Please accept my sincere apologies for our billing error. This is certainly not indicative of how we do business; it was an isolated error. I'm sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Jamie Walker, GM
