Ratings based on 10 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Beautiful
Posted May 27, 2024 on HomeAwayGreat place to congregate
by A traveller
Will never use VRBO/Vacasa again
Posted Sep. 16, 2023 on HomeAwayWe vacated this property after less than 30 minutes and are now dealing with horrendous customer support in receiving a refund from Vacasa. Upon entering the home, we immediately smelled an unclean odor that made it hard to breathe. We then noticed bugs that looked like cockroaches around the window sills in the bathroom and living areas. In the backyard space, there was animal waste left on the property. All the furniture pieces had stains on them that smelled of animal urine and were unsafe to sit on. Throughout the house, there are signs stating that the plumbing in the house is not good and guests will be charged for any plumbing issues that occur. Further, the trash bins were completely overfilled making it impossible to even utilize the bins were we to stay. We immediately called customer support for VRBO and for Vacasa, stating the unsanitary conditions of the home, and shared the voluminous photos we took of the cockroaches, stains, and animal waste, then booked a different property in Newport Beach via a different service. Again, we did not stay at the property for longer than 30 minutes though we had booked for a full week. We have asked for an immediate refund to which Vacasa and VRBO have been ignoring our calls, and are taking necessary steps to ensure not only that we are refunded but that this property is delisted until it is safe for people to use.
Comment from Hotel Management
Sep. 29, 2023 by VrboOwner, Hotel Management
James, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
by A traveller from Laguna Niguel
Adorable
Posted Sep. 14, 2023 on HomeAwayA very quaint property with a great backyard. The 2nd bedroom is not in the house but located in the garage. Some of the windows don't lock.
With that said we loved our stay.
Comment from Hotel Management
Sep. 29, 2023 by VrboOwner, Hotel Management
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
by A traveller
Dana Point Cottage
Posted Jul. 17, 2023 on HomeAwayGreat location and the house has good bones but does need some tender loving care. Great backyard and beautiful park across the street for kids and dogs. Backyard is need of a hose with a nozzle to keep the area clean.
Comment from Hotel Management
Aug. 3, 2023 by VrboOwner, Hotel Management
We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!
by A traveller
Good but needs updating
Posted May 21, 2023 on HomeAwayThe good: excellent water pressure, plenty of parking, huge yard for dogs, plenty of towels, white bedding. The bad: This is NOT a two bathroom house! There is a second bathroom jerry-rigged into the back of the garage. Come on! No one is using that. The place was clean but is in dire need of a deep clean - appliances are very old and need de scaling etc. Plates are chipped, there are strangely no teaspoons. Furniture is mis-matched and very dated/dingy. There is also too much of it and every surface has tchotchkes on it so it's hard to find a place to set your personal items down - less would definitely be more. This place desperately needs a re-fresh. Then it would be fantastic.
Comment from Hotel Management
Aug. 3, 2023 by VrboOwner, Hotel Management
Hi Sandy,
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
Warm Regards,
Leonard G.
by A traveller
Location, location, location
Posted May 5, 2023 on HomeAwayPerfect bungalow, perfect backyard, perfect location!
by A traveller
Human/Doggie Heaven!
Posted Jan. 28, 2023 on HomeAwayLoved the location/view. It was just what we needed. Puppies loved the back yard and low windows to look out! Would live here if we could!
by A traveller
Nice clean house.
Posted Nov. 2, 2022 on HomeAwayThe house was clean and the bedding was very comfortable.
by A traveller
Please read before booking
Posted Mar. 1, 2022 on HomeAwayI unfortunately booked this home before it had any reviews. Note this is an old home with not many upgrades.
Listing shows 2 bathrooms. "Accessible off the backyard " but it does not mention that you need to go outside or thru the garage to get to it.
Main bathroom shower is hung very low. I'm 5'5" and have to duck under the shower head.
Some Kitchen cabinet doors and drawers do not stay closed on it's own. Dishwasher has major lime scale and does not look clean at all.
Windows are very old and unpainted. Some doors do not close properly.
The mattresses are ok as in comfort, but quite dirty.
Only upside to the home is the location. Otherwise we did not feel comfortable or clean staying here. We did not enjoy our stay at all and I do not recommend this home.
by A traveller
Uncomfortable home
Posted Dec. 30, 2021 on HomeAwayLocation was good, home was old and smelled musty. Mattresses were terrible, mildew around tub and shower. Home needs a deep cleaning. Checked out a day early because it was uncomfortable.
