Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Expedia
Was under construction the whole week of our wedding. Construction mess everywhere, and outdates furniture & carpet.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
Sarah, we are genuinely sorry to hear that your stay coincided with our ongoing improvements. The aim is always to minimize the amount of visible work in public spaces. We hope you understand that these updates are vital to providing a refreshed and modern facility for our guests. We're also in the process of refreshing our decor; all aimed at enhancing our guest experience. Remain assured that we're committed to improving and hope for another chance to serve you better in the future.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Completely under construction during our wedding week. Terribly outdated & construction mess everywhere.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Customer Service, Gestion de l’hôtel
Sarah, we're sorry to hear about the issues you encountered due to the renovation work. It can indeed pose challenges. We understand the timing was unfortunate, especially considering your joyous occasion. We're continually working to modernize our facilities to better meet the standards expected by our guests. We appreciate your understanding and hope you'd consider giving us the opportunity to serve you better in the future.
par un voyageur
Publié le 14 mars 2024 sur Expedia
They charged my card 40 costs for parking without telling me. I was there in person to check in. They didn't give me a bill for this 40 bucks, they just took it out of my account. They said it was on the website: ( really ? You couldn't mention it? That's practically stealing. The bathroom was not clean the faucets were all super old and the bathtub would not drain.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Yasha, it's disappointing to hear about your recent experience. We understand your discontent about unexpected charges, and we strive to explain all costs clearly. In relation to the bathroom conditions you encountered, we extend our apologies for any inconvenience caused during your stay. Our team is diligently working on ensuring that all facilities are well-maintained. Your feedback is valuable and will be used to improve our guest experience. We hope you'll reconsider visiting us in the future to see the improvements we've made.
par un voyageur
Room nor serviced
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
12 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback, Dale.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
par un voyageur
Renovation surprise!
Publié le 6 mars 2024 sur HotelsThis hotel was under major renovation. I appreciate this, but they should communicate this and their rates should reflect the situation.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Customer Service, Gestion de l’hôtel
Steven, we understand that your stay coincided with our renovation process, which is intended to enhance the hotel experience. It's unfortunate to hear that the communication regarding our updates did not meet your expectations. More so, we assure you, our room rates are carefully assessed to reflect all circumstances. Thank you for your feedback as it helps us improve our guest services.
par un voyageur
Publié le 1 mars 2024 sur Expedia
They are under construction. Pool is dirty. Elevators broken. Very noisy room. You can hear everything all night.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Customer Service, Gestion de l’hôtel
Moumita, we're truly disappointed to hear about the inconveniences you encountered during your stay with us. It's regrettable that the ongoing renovations were not to your liking and equally unfortunate that noise levels from nearby rooms caused some discomfort. We apologize for falling short of your expectations. Rest assured, we're committed to enhancing the overall experience of our guests, and your feedback is instrumental in this pursuit. We hope to have another opportunity in the future to provide a more enjoyable stay.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Customer Service, Gestion de l’hôtel
Jancee, it's fantastic to know you enjoyed your time at DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point! We truly value your positive feedback and we're thrilled to be your choice for hospitality. Looking forward to the opportunity to welcome you back in the future!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Customer Service, Gestion de l’hôtel
Izaba, thank you for taking the time to leave a rating. As we continually strive to improve our guest experiences, we welcome all feedback. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Jaidyn, we're thrilled to see that you had a great stay at the DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point. We hope the scenic beach views and comfortable accommodations contributed to your 5-star experience. We look forward to the pleasure of welcoming you back soon.
par un voyageur
We were expecting a little bit more
Publié le 25 févr. 2024 sur HotelsHotel personnel was very friendly. The hotel was conveniently located near PCH and I-5 and next to the beach. One issue was that the hotel seems a little old and is going through renovations. A/C in our room was not working properly. It was too warm through the night. We reported this issue to the front desk, but nothing was done about it. Beds were average, although the rooms were very clean. Parking was also free and easy to reach.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
We value your feedback and glad that you appreciated our attentive team and prime location. It's concerning that your room's temperature control didn't meet expectations. We strive to address all reported matters promptly and regret if this wasn't the case. Regarding the renovations, they aim to enhance our guests' overall comfort. As for the bedding, we're continuously exploring options to provide a sleep experience that appeals to all guests. Your comments about our cleanliness standards and convenient parking are encouraging. We hope for another chance to ensure a more satisfying experience.
