Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Sylvain,I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what were doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 mars 2020 sur Hotels
par un voyageur
Publié le 19 juill. 2019 sur Expedia
Chambre pas nettoyée,draps sales et non changés... salle de bain bof et serviette de bain usagees
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Jamie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 11 mars 2024 sur Expedia
Always a great stay. I'll be going back
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Tonia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Great stay
Publié le 3 mars 2024 sur HotelsVery clean quiet and comfortable stay.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Nancy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the location to be clean, quiet and your stay to be comfortable prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
par un voyageur
Publié le 29 févr. 2024 sur Expedia
There were cockroaches in the room
Commentaires de Gestion de l’hôtel
3 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Raman, I appreciate you sharing your feedback following your stay at the Red Roof Inn Danville, PA. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 févr. 2024 sur Expedia
The bathroom sink had toothpaste stains,there was used wash cloth laying in the bathroom.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Cynthia, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness of the bathroom sink. Please accept our sincerest apologies for the impact this had on your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof staff value your feedback and will address the issues with our team to ensure improvements are made. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 févr. 2024 sur Expedia
All good, but I wish regular rooms at least came with a coffee maker or a microwave. But other than that no issues.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Joshua,We appreciate your participation in our guest survey after your experience with us at the RED ROOF INN DANVILLE PA. It was a pleasure to have been score a 4/5 indicating all was good with your stay. In regard to the coffee maker and microwave, please feel free to explore our other room options, should you require a room with amenities. Comments like yours, is always an encouragement to all of our staff at Red Roof as we aim to continuously improve the quality of our services to enhance our guest experiences. Your feedback is critical, as we aim to deliver clean, comfortable, home away from home stays to all guests.Thank you again and we look forward to your next visit.Sincerely,Red Roof Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The staff was friendly and the place was clean. The units should have a fridge and microwave in each unit!
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Belinda, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Danville, PA. It is so rewarding to read that you enjoyed the spotlessness of your room and the hospitality of our staff. However, we're sorry to hear about your disappointment regarding the lack of refrigerator and microwave in your room. Upon reviewing our records, it appears that you reserved a standard room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a deluxe or superior room on your next visit. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the futureSincerely,Red Roof Management
