Ratings based on 890 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Caldwell
Posted May 16, 2024
Older hotel, remodeled. Rooms not bad. Things and general access spread out a bit inconvenient. They don't mention that the pool is a couple of hundreds yards out and about a 100ft climb. Located at the bottom of the small valley they are in. May have an alternate route down, but very inconvenient. Fun watching a coyote walk through the parking lot when we were loading to leave.
Comment from Hotel Management
May 20, 2024 by rd, Hotel Management
We enjoyed having you as our guest and apologies for unique hotel layout. Please visit us again.
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Mar. 15, 2024 by HD, Hotel Management
Dear Julie,Thanks for your review of The Inn! We look forward to welcoming you back.Warm Regards.
by A traveller
Posted Mar. 13, 2024 on Expedia
Would have liked more dining options and better parking- wish all parking areas were paved. Housekeeping was not as attentive as I would have liked and closet was dusty.
Grounds and pool were really lovely. Barring the above , I would definitely return
Comment from Hotel Management
Mar. 13, 2024 by RD, Hotel Management
Thank you for your review and do hope to see you in the future!
by A traveller
Posted Mar. 12, 2024 on Expedia
Unfortunately, this inn reflects the fact that, without any other customer choices, a place can charge whatever it wants, and deliver whatever it wants as well. The "curmudgeon report" here doesn't talk about the generally very pretty oasis feel (although a jacuzzi-type spa would be a welcome addition).
The casita at around $750/night was large and comfortable, but needed some items to be taken care of to make it just right (ie drapes falling off track at edge, floors not vacuumed properly after cleaning).
The restaurant waitstaff were very nice, but the dinner was practically inedible -- rubbery fish still cold in the middle, lumpy polenta and wilted veggies that were delivered within a few minutes of ordering-- obviously made some time before and heated in the microwave. Bill was just over $200.
The lounge closed at 9:00, which is a bit strange for hosting people on vacation, and nothing else going on around the area during the evening.
I asked the front desk for some more water since it was not replenished by the housekeeping. I was told that water bottles can be refilled from an outside spigot, but they would bring more water anyway. About 10:00 PM, still no water, so I called the front desk and was told that they will get around to doing it when they are done doing other things.
For a price of around $750/night the room and service should be top notch. For dining at roughly double the usual prices, the food should at least be fresh and tasty.
Comment from Hotel Management
Mar. 13, 2024 by RD, Hotel Management
Thank you for your comments and we take them seriously. We will take corrective action to improve our guests stays.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by RD, Hotel Management
We were glad to have you as our guest!
by A traveller from Las Vegas
Posted Mar. 8, 2024 on Expedia
Power went out 3/6/24, not properties fault it was throughout DV but it essentially ruined our stay. One night only with an extra check-in & check out fee, well over $500. Won’t stay here again.
Comment from Hotel Management
Mar. 13, 2024 by RD, Hotel Management
We do apologize for the unexpected power outage.
by A traveller
Posted Mar. 6, 2024 on Hotels
The exterior property was nice. My room was small, but nice. However, there is a "tunnel" to get from the parking lot to the basement area where the elevators are located to get to levels 1 and above. Coming into the basement area I thought "Oh, no... this is going to be a dump" because this 1st impression of the inside is not a good one. It is dank, with heinous yellow walls and dark green carpet (that got water damage during the rains) -- as there was also sand bags in there. I was thankful that upstairs wasn't that same dankness.
However, you get hosed on food. The quality is not the best and the prices are ridiculous. But, you have little option (or no option) than to go to the on site restaurant (or sister property at the Ranch at Death Valley - who also hose you on food) or drive 1 1/2 hours outside the park to get some fast food.
Comment from Hotel Management
Mar. 13, 2024 by RD, Hotel Management
Thank you so much for being our guest and your kind words.
by A traveller from Evans
Posted Mar. 4, 2024 on Expedia
best to stay in area however rooms are small, meal options are sub par. Shower was dirty with someone else's hair and grout stained/mildew room 118. Carpet stained from shower leaking into hall.
Comment from Hotel Management
Mar. 7, 2024 by HD, Hotel Management
Dear Clayton,Thank you for taking the time to share your review. We're so glad to hear that our location was a highlight. We are disheartened to hear that some aspects of your stay were less than exceptional. We have noted your feedback and have shared it with our team. We hope that you will give us the opportunity to welcome you back to the Inn at Death Valley, soon.Best Regards.
by A traveller
Posted Feb. 27, 2024 on Expedia
Rooms small and older. Bed very comfortable. Staff friendly and helpful. Our bathroom was really dirty and room low on amenities.
Comment from Hotel Management
Mar. 7, 2024 by HD, Hotel Management
Dear Susan,Thank you for sharing your review with us. We're glad you were able to enjoy your bed, and that you were able to experience our helpful and friendly staff. It's disheartening to hear that your bathroom wasn't up to your standards. We sincerely apologize for any inconvenience caused. We hope that you’ll give us another chance to welcome you back at The Inn. Warm Regards.
by A traveller
Posted Feb. 24, 2024 on Expedia
nice property.
poor signage to the pool area
Comment from Hotel Management
Feb. 26, 2024 by HD, Hotel Management
Dear Douglas,Thank you for visiting us! We appreciate your comments and feedback. We're sorry that you experienced navigation issues to the pool during your stay with us. We hope to welcome you back here soon! Warm Regards.
