Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,1 Service et personnel
3,7 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Non recommandé pour les voyages d'affaires
Publié le 5 juin 2023 sur HotelsL'hôtel n'est pas pour les voyageurs en solo et pour les voyageurs d'affaires, mieux pour les occasions et les cérémonies. Certains problèmes sont partout, du service de chambre à l'entretien quotidien.
Commentaires de Gestion de l’hôtel
5 juin 2023 par Siddhartha Nath, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. We have taken note of your feedback and observations with regards to the hotel cleanliness. You have my assurance that we are taking corrective steps to avoid any such recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager
par un voyageur
Publié le 12 mars 2024 sur Expedia
Too expensive for the facilities we got. No hair deyer in room, and water kettle for warm water was not working
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The property was extremely filthy. The restrooms were awful and poor quality. The bedsheets and the room smelled like it was contaminated by abestos.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Siddhartha Nath, Gestion de l’hôtel
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi
par un voyageur de Brampton
Publié le 19 févr. 2024 sur Expedia
par un voyageur
Upgrade rooms really needed
Publié le 19 févr. 2024 sur HotelsThe hotel has undergone upgrade changes on the entry & reception areas from when the hotel was known as the “Picadelly Hotel”
This very nice transition and much needed upgrade unfortunately have not included the rooms, which is still really “worn” and without any improvements from the old hotel. So until this happens I will be looking for other hotels in the proximity.
Staff was very friendly and morning buffet also “upgraded” from earlier - so upgrade the rooms, and I will see you again - hopefully soon.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Siddhartha Nath, Gestion de l’hôtel
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight on certain areas during your recent visit. We have duly noted your feedback pertaining to upgradation of rooms and I assure you necessary corrections shall be taken at the earliest. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi
par un voyageur
Publié le 12 févr. 2024 sur Wotif
The staff seemed to be just doing their job. I expected better service.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Siddhartha Nath, Gestion de l’hôtel
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi
par un voyageur
Publié le 8 févr. 2024 sur Expedia
High time they need to renovate their rooms…no wifi n TV working
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Siddhartha Nath, Gestion de l’hôtel
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The management and stuff provided superb and caring service.
The maintenance and upkeep sure needs improvement
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Siddhartha Nath, Gestion de l’hôtel
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi
par un voyageur
Publié le 30 janv. 2024 sur Expedia
