Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2023 sur Expedia
the property caters to long term stays but will rent there room for shorter stays
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Owner and staff had a difficult time with communication.
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with communicating with the staff. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Xao Red Roof Management RediResponse Specialist, Gestion de l’hôtel
Hello Susan,Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2023 sur Expedia
The hotel and amenities were very basic. I had to ask for tissues and a hairdryer (the dryer was missing from its holder in the bathroom, and the 1st one I was given didn't work, so I had to go to the front desk with a wet head to get another). My room, although clean and quiet, was a very weird large triangle shape. The tv was mounted on the far wall and really far away for viewing from the bed. Lots of wasted empty space. I think the room was more for an extended stay visit. I didn't notice that when booking so maybe my mistake. The toilet didn't always flush properly. My key card stopped working so I had to get the door mechanism fixed. No in-room coffee machine, however, maybe the regular rooms had machines in those.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Denise, Thank you for sharing your experience at the HomeTowne Studios by Red Roof Denver, PA. It's great to hear that you found your room to be clean and quiet. However, I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the missing dryer, the toilet situation and the other highlighted concerns. Please know that we value you as our guest and appreciate your business. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2023 sur Expedia
I came to my room. It had a filthy, dirty ring in the tub, open soap in the tub and open soap at the sink. No blow dryer in the blow dryer stand no closet. No hanger. Glad I brought my own towels because the towels at this location you could see through and we’re terribly stained. We asked for an iron they could not give us one and the television volume did not work. We needed to use our Bluetooth speaker to hear it. I will not stay here when back in the Lancaster Pennsylvania area… Very very disappointed
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Chirell Rediresponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Denver, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean rooms, dirty ring in tub, no blow dryer and hanger and all the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist
par un voyageur
Publié le 30 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to complete our survey, Patricia. The staff at the HomeTowne Studios by Red Roof Denver, PA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
par un voyageur
Publié le 5 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2023 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Karen, Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist
par un voyageur
Publié le 2 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2023 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Stefanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER PA and I are disappointed your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 mai 2023 sur Hotels
The suite was nice, they just need to clean better. Under my bed was dusty and not been swept. A bit of hair in the bathroom. It would be nice to have tissues in the bathroom as well. Also, I couldn't watch TV. For some reason I would pick the channel I wanted and nothing would happen. It sucked. I will stay again. It took a bit of time to check in which I didn't understand since I was the only person to be checking in by the time I arrived.
Commentaires de Gestion de l’hôtel
25 mai 2023 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Jessica,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Denver, PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score. However, you indicated that the lengthy check in period you had hindered your stay, along with the uncleanliness of the room you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRediResponse Specialist
par un voyageur
Don’t recommend
Publié le 23 mai 2023 sur HotelsHotel was so dirty. Tried three different rooms and all were not clean. Front desk was friendly, but overall would not recommend
Commentaires de Gestion de l’hôtel
25 mai 2023 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. I'm happy to see that our staff extended friendly service. However, It's truly disheartening to hear that your experience didn't meet your expectations due to the lack of cleanliness you indicated you encountered. We will take your comments into consideration to make changes to improve our customer experience.Sincerely,Recordo Rediresponse Specialist
