Note fondée sur 251 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Expedia
par un voyageur
Gross.
Publié le 1 févr. 2024 sur HotelsBathroom was hands down the filthiest I've seen in a long time. Blood stains. Feces on floor. Urine on toilet. Gross. Stains on carpet. Trash behind and in night stands.
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nichoel, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Sad stay
Publié le 29 janv. 2024 sur HotelsThe room was not clean i had to go buy cleanings supplies the refrigerator ran all night an day like it was about to explode the restroom was not cleaned nobody was never at the desk to help
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Aundrea, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay; this is certainly not reflective of our standards. Your feedback is crucial, and we will share these concerns with our housekeeping and maintenance teams to ensure such incidents do not recur. We're sorry for any inconvenience caused by the refrigerator noise and the lack of immediate assistance at the front desk. We value your input, and your insights will guide our efforts to enhance the overall guest experience. We'd be grateful for another chance to provide you with the stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 22 janv. 2024 sur Hotels
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Great
par un voyageur
Publié le 3 janv. 2024 sur Hotels
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Needs attention to cleanliness
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dennisha, Thank you for selecting us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Publié le 22 déc. 2023 sur Expedia
At the other property they give dishes.. They also switch the dirty towels out for clean ones.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear Tamika, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management
par un voyageur
Publié le 21 déc. 2023 sur Expedia
par un voyageur
Publié le 18 déc. 2023 sur Hotels
