Ratings based on 768 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from GALESBURG
Posted Apr. 6, 2024
Would stay again
Comment from Hotel Management
Apr. 8, 2024 by Anthony, Hotel Management
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit
by A traveller
Posted Mar. 8, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Mar. 19, 2024 by KMoore, Hotel Management
Thank you Qamar, We look forward to seeing you return!Thank you for choosing us :)
by A traveller
Posted Mar. 4, 2024 on Expedia
Our room had a broken toilet that was not screwed to the ground correctly so every time you sat on it, it would move/shake and vice versa. we did not have a iron and when we called for one, they brought us one that doesn’t work.
It wasn’t worth it but whatever we stayed for one night.
Comment from Hotel Management
Mar. 4, 2024 by KMoore, Hotel Management
Thank you for taking thew time to provide valued feedback of your experience. We sincerely apologize for the issues you encountered during your stay with us. We have reported these issues to the correct departments to ensure this is resolved. We again apologize, your feedback is shared with our team as a tool for improvement. We thank you for helping us to improve the quality of service we deliver. We hope to see you again soon and hope to show you that this stay was an exception. We hope to see you again if your travels bring you back to the area.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by KMoore, Hotel Management
Kevin,We thank you for choosing to travel to our neighborhood! We are happy you had a pleasant visit, and we look forward to seeing you again!
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by KMoore, Hotel Management
Thank you for choosing to stay with us. We appreciate you taking the time to score your visit. Emma, we look forward to serving you in the future travels to the area.
by A traveller
Posted Mar. 4, 2024 on Expedia
Nice place. The valet alarmed us that we left a phone in the car and the FO staff called right away and was very helpful. Huge thanks!
Comment from Hotel Management
Mar. 4, 2024 by KMoore, Hotel Management
Thank you, we are happy to hear that the team was able to meet and exceed your expectations. We look forward to serving you again in the future!
by A traveller
Disappointed
Posted Mar. 3, 2024 on HotelsWe found hair on our bed, the hotel bar was out of nearly everything, and our toilet stopped working halfway through our stay. When I called the front desk regarding the toilet, they offered to move us to a different, lesser room. This is a "refurbished" Holiday Inn Express. Unless you are looking for a place to crash for the night, I recommend you look elsewhere.
Comment from Hotel Management
Mar. 4, 2024 by KMoore, Hotel Management
David we sincerely apologize this was your experience with us. We have reported the issues described to ensure this is corrected. This is not typical of our services and your feedback has been shared with our team. We hope to have the opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.
by A traveller
Posted Mar. 3, 2024 on Expedia
Very poorly maintained. Our shelves were so dusty.
Staff was not great.
Comment from Hotel Management
Mar. 3, 2024 by Anthony, Hotel Management
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit
by A traveller
Posted Mar. 1, 2024 on Expedia
Staff was great upon arrival. Watched our car and didn't charge us for parking while we went upstairs for almost an hour. Everything was clean and the space was great. Will be staying here again!
Comment from Hotel Management
Mar. 1, 2024 by KMoore, Hotel Management
Thank you for taking the time to provide your valued feedback. We appreciate you choosing to stay with us and we hope to see you again soon!
by A traveller
Can't wait to come back
Posted Feb. 28, 2024 on HotelsGreat location, friendly staff.
Comment from Hotel Management
Mar. 1, 2024 by KMoore, Hotel Management
Thank you for choosing to stay with us, we are happy you enjoyed the location and the staff! We look forward to serving you in the future!
