Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris
Publié le 26 févr. 2024 sur Expedia
Water damage, nasty smell in rooms, furniture broken, bed linens were filthy and with hair. Stay away !!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear MarkWe at the RED ROOF INN DETROIT - WARREN are very sorry to learn that you were not able to fully enjoy your stay due to the unpleasant smelling room, the lack of cleanliness, the broken furniture and the water damage indicated. At Red Roof, your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management
par un voyageur
Publié le 6 avr. 2021 sur Expedia
The hotel asks for a 50 dollar CASH deposit at check-in. I have never in 40 years of staying at hotels ever been asked to do this. Why cash ? Why not charge the credit card ? Whatsmore, the cash machine on the premises didn't work. What a headache after traveling for 24 hours. Also, check in was very strict. It had to be 3 PM even though I saw rooms completed by 1 PM. Lady at reception area was a complete gem. I appreciated her service.
Commentaires de Gestion de l’hôtel
1 juin 2021 par Matt, Gestion de l’hôtel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 22 janv. 2020 sur Expedia
Bonne literie, chambre spacieuse.
J'ai aimé le confort de la chambre. Cela semble un peu vetuste pour la décoration mais sinon le reste est bon.
Commentaires de Gestion de l’hôtel
25 févr. 2020 par Managment, Gestion de l’hôtel
Thank you for reviewing your stay with us. I am glad to see you had a comfortable stay with us. We appreciate you choosing to stay with us. We hope to see you again the next time your in ton.
par un voyageur
Publié le 7 nov. 2019 sur Hotels
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, We at the RED ROOF INN DETROIT - WARREN are saddened by your scoring of 2/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Rashad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - WARREN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The room was falling apart.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Enes,Thank you for your review following your stay at Red Roof Inn Detroit - Warren. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room was falling apart. In the future, please provide a more detailed response so we can use your comments to improve our guest experience moving forward.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. With thanks, Red Roof Management
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Puedo decir q cm 3 del personal muy amable los demás muy prepotentes a la hora d hacer el check in la del lobby demasiado repugnante habla de mala manera me dijo q me aria el check in a las 3 dsps cuando voy me dice q lo va a hacer a las 4 muy poca coordinación no lo recomiendo para nada , el cuarto súper sucio el microhondas y la nevera nunca funcionaron la cerradura de la puerta dio problema desde el día que entramos , bueno en fin demasiadas deficiencias ciencia para tanto dinero .
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Querido Francis,Gracias por su comentario después de su estancia en el Red Roof Inn Detroit - Warren. Si bien me alegra saber que nuestro personal le pareció amable, lamentamos haber descubierto que no quedó completamente impresionado con nosotros durante su reciente estadía. Usted indicó que la habitación sucia, las comodidades defectuosas y las otras preocupaciones enumeradas obstaculizaron su estadía, lo cual fue triste de leer. He compartido sus comentarios con la gerencia en un esfuerzo por abordar sus inquietudes.Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Sería un placer ofrecer mejores alojamientos en cualquiera de las ubicaciones de nuestra marca en el futuro.Con gracias,Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Extremely run down - bathroom door was broken on both sides of door. Front door did not seal closed and could see the outside. Dryer was broken - horrible smell throughout room like stale cologne and cigarettes.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Athena, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - WARREN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the dryer you described, the foul odor you mentioned along with the other issues highlighted. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Taras. The staff and I at the Red Roof Inn Detroit - Warren appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
