Ratings based on 429 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lovely hotel
Posted Mar. 8, 2024 on HotelsLovely hotel, the staff were very helpful and friendly. The room was so comfortable it was nice to have a bath with the room most hotels have just a shower. Although the bathroom could do with a little tlc and the signal on the tv was awful no point in even switching it on!
Comment from Hotel Management
Mar. 12, 2024 by Reception team , Hotel Management
Good morning Sarah,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Reception team , Hotel Management
Good afternoon Janette,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regardsFront office team
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Reception team , Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A traveller
Posted Jan. 14, 2024 on Expedia
Very comfortable room. Reception staff were very welcoming and helpful.
Comment from Hotel Management
Feb. 15, 2024 by Reception team , Hotel Management
Good afternoon Helen,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team
by A traveller
Posted Dec. 10, 2023 on Hotels
by A traveller
Posted Dec. 9, 2023 on Expedia
Great stay
Comment from Hotel Management
Feb. 15, 2024 by Reception team , Hotel Management
Good afternoon Belinda,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team
by A traveller
Great hotel
Posted Nov. 20, 2023 on HotelsVery nice hotel - busy but it was quiet by the time we went to bed and in the morning.
by A traveller
Posted Nov. 20, 2023 on Expedia
Beautiful property, with excellent, helpful staff.
The rooms were well decorated and clearly well maintained, but were also a bit old, hence the window was a bit drafty. But that said, the room was still warm and comfy and the bathroom was excellent.
I feel it’s such a shame that someone staying at a hotel is expected to pay for parking as an extra. This should be removed and if there is a negative, this would be it.
by A traveller from Ashford
Posted Nov. 19, 2023 on Expedia
A nice place that needs a bit of TLC. The corridor smelt of damp really strongly and you could see some sections looked tired. The lounge area was really nice and parking is easy
by A traveller
Posted Nov. 13, 2023 on Expedia
Loved the hotel, room was a little tired, bathrooms updated. Parking £10 but lots of water everywhere. Was visiting friends and a direct line call to taxi firm was told its £18 even when i was told them it was a 6 min drive away, didn't seem happy about no cash either. Bit of a ripoff to be honest.
