Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 9, 2024 on Expedia
I got terrible bed bugs . Or was bitten multiple times by something .
Comment from Hotel Management
Feb. 10, 2024 by FIVE PALM, Hotel Management
Hi Jeanette,Thank you for taking the time to share your feedback.Please accept our apologies that some aspects of your stay did not meet your expectations. Your feedback has been shared with our leaders, who will ensure that corrective action is put in place.We hope to have you again at Five Palm Jumeirah!Always at your service,Team FIVE
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by FIVE PALM, Hotel Management
Hi Costas!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE
by A traveller
Posted Jan. 30, 2024 on Expedia
Charged my credit card twice for a fee I paid in cash. Unresponsive to my requests to refund. Loud music every night in 3 am and hookers walking around in the upstairs “club” trying to pick up old men with money. Not the best spot for a honeymoon.
Comment from Hotel Management
Jan. 31, 2024 by FIVE PALM, Hotel Management
Hi Tevonjit,Thank you for taking the time to share your feedback.Your constructive feedback was well accepted and shared with the responsible departments for further evaluation and improvement.Nonetheless, we still hope you have some fond memories.We hope to have you again at Five Palm Jumeirah!Always at your service,Team FIVE
by A traveller
Posted Jan. 29, 2024 on Expedia
What a horrible property and staff. To keep it short, it’s full of malpractices from day managers to overnight shifts. They accessed my. Room went through my stuff at 2am! Under the excuse of a system glitch. Called the police. One of the worst supposedly 5 star. It’s not even 3.
Also if you are a family, or a solo traveler looking for a bit of a vibe and clean classy environment- this is not the place for you. Would never dare to stay here again.
Comment from Hotel Management
Jan. 30, 2024 by FIVE PALM, Hotel Management
Hi Anas,Thank you for taking the time to share your feedback.Your constructive feedback was well accepted and shared with the responsible departments for further evaluation and improvement.Nonetheless, we still hope you have some fond memories.We hope to have you again at Five Palm Jumeirah!Always at your service,Team FIVE
by A traveller
Posted Jan. 23, 2024 on Expedia
Very live hotel….. lots of entertainment…. Very well situated
Comment from Hotel Management
Jan. 24, 2024 by FIVE PALM, Hotel Management
Hi Nancy!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Dec. 30, 2023 by FIVE PALM, Hotel Management
Hi Senad,Thank you for taking the time to share your feedback.Please accept our apologies that some aspects of your stay did not meet your expectations. Your feedback has been shared with our leaders, who will ensure that corrective action is put in place.We hope to have you again at Five Palm Jumeirah!Always at your service,Team FIVE
by A traveller
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by FIVE PALM, Hotel Management
Hi Maryam!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE
by A traveller
Posted Dec. 25, 2023 on Expedia
Had a horrible experience staying at this hotel. Expedia was very misleading with the pictures and description about the two bedroom residence. The description claimed that the two bedroom residence had two king beds; however, that was not true at all. One of the beds was close to a king bed but the other was hardly even a queen bed. This really put me off because the description claimed something else. The description clearly said that the residence had two king beds. At the end of the day, it is not okay for companies like Expedia to post misleading reviews in order to prompt people to book. That is extremely unethical and wrong on your part. Rest assured, I will not be using Expedia for any future bookings after my experience this time.
Comment from Hotel Management
Dec. 27, 2023 by FIVE PALM, Hotel Management
Hi Imran,Thank you for taking the time to share your feedback.Your constructive feedback was well accepted and shared with the responsible departments for further evaluation and improvement.Nonetheless, we still hope you have some fond memories.We hope to have you again at Five Palm Jumeirah!Always at your service,Team FIVE
by A traveller
Posted Dec. 24, 2023 on Expedia
Service was the best
Comment from Hotel Management
Dec. 27, 2023 by FIVE PALM, Hotel Management
Hi Joshua!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by FIVE PALM, Hotel Management
Hi Kakhaber!It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love!Team FIVE
