Note fondée sur 803 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Hakan Ozel, Gestion de l’hôtel
Dear BERI, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai
par un voyageur
Publié le 26 déc. 2023 sur Hotels
L'hotel est bien en général, nous avons été accueillis par Mr Saidi qui fut très attentionné avec nous.
Cependant éviter de reserver vos activités avec les concierge de l'hotel parce que c'est une arnaque !!!
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Guest, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.Your feedback regarding the booking through our concierge service deeply concerns us. Our primary goal is to provide exceptional service, and your feedback is invaluable in identifying areas where we can improve. We take such allegations very seriously and assure you that we are thoroughly investigating the matter.We understand the importance of trust and transparency in our services and regret that your experience did not meet these standards. Please be assured that corrective measures are being implemented to address this issue promptly.Yours sincerely,
par un voyageur
Publié le 16 déc. 2023 sur Hotels
Un hôtel qui est mal vieilli donc cher pour le service global.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Mr. Thibaut, Many thanks for taking your valuable time to post your review on Hotels.com following your stay at Shangri-La Dubai.We very much regret to hear about the service hiccups you experienced during your stay that caused you a discomfort and dissatisfaction. We would like to thank you for your recommendations and comments. Please rest assured that these have been shared with the respective Division Heads to review and tackle. It is through our guests' valuable feedback that we improve our guest experiences.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Your sincerely,
par un voyageur
Publié le 17 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Philippe,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,
par un voyageur
Publié le 2 sept. 2023 sur Expedia
C un très bon hôtel rien na dir
Commentaires de Gestion de l’hôtel
3 sept. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Amir,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,
par un voyageur
Publié le 17 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Louaiy,Many thanks for taking your valuable time to post your rating on Hotels.com following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,
par un voyageur
Publié le 1 juill. 2023 sur Expedia
Tres bel hotel, tres propre, parfait je recommande
Commentaires de Gestion de l’hôtel
3 juill. 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Julie,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,
par un voyageur
Publié le 28 juin 2023 sur Expedia
Bien placée très bon hôtel petit point négatif pas de bouteille d’eau à la pisicne comme dans d’autre hôtel à dubai
Commentaires de Gestion de l’hôtel
29 juin 2023 par Hakan Ozel, General Manager, Gestion de l’hôtel
Dear Mael,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. We appreciate your valuable feedback regarding bottled water in the pool area. Rest assured that such has been forwarded to the respective Division Head to tackle and review.Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,
par un voyageur
Fabuleux
Publié le 28 janv. 2023 sur HotelsMerveilleux
Tout est parfait Seoudi a l’accueil et tous les personnels de l’hôtel.
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Hakan Ozel, Gestion de l’hôtel
Dear Valerie,Thank you very much for patronizing Shangri-La Dubai and posting your valuable feedback on Expedia. We are delighted to learn that you had an excellent stay and were satisfied with our services during your visit. Thank you for recognizing the efforts of Seoudi for creating a memorable experience for you. Our people are our most prized assets, and it is through them that we are able to serve our guest with true Shangri-La Dubai hospitality straight from our hearts. I will be happy to share your compliments with him and in return, he will be delighted to be recognized in such a friendly manner. We thank you for your positive feedback and are looking forward to welcoming you back at Shangri-La Dubai in the near future.With best regards,Hakan OzelGeneral Manager
par un voyageur
Publié le 22 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2022 par Hakan Ozel, Gestion de l’hôtel
Dear Vasco,Many thanks for taking your valuable time to share your review on Expedia following your recent stay at Shangri-La Dubai.I am delighted to learn that you enjoyed our products and services during your visit, it was certainly our pleasure to be at your service. We thank you for your patronage and are looking forward to welcoming you back at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelGeneral Manager
