Note fondée sur 814 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Rosebella Abraham, Gestion de l’hôtel
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Le personnel est d’une gentillesse incroyable nous avons énormément apprécié cela.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Rosebella Abraham, Gestion de l’hôtel
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai.We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us.Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them.Best Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
par un voyageur de Saint Pierre
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Rosebella Abraham, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your valuable feedback.As we look at each and every feedback for the source of improvement, we concluded from your rating that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.Kind Regards,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai the Palm!
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Excellent Hôtel, idéal pour une famille! Propreté et service irréprochable!
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Rosebella Abraham, Gestion de l’hôtel
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind Regards, Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
par un voyageur
Publié le 11 oct. 2023 sur Expedia
RAS
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Rosebella Abraham, Gestion de l’hôtel
Dear Valued Guest, Thank you for your most valuable feedback.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We look forward to welcoming you back with us.Sincerely,Rosebella AbrahamQuality Assurance Manager Sofitel Dubai The Palm!
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Antonio Ostuni Director of Operations, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us.We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness.Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Kind Regards,Antonio OstuniDirector of Operations Sofitel Dubai The Palm!
par un voyageur
Un superbe moment
Publié le 27 sept. 2023 sur HotelsOn est toujours satisfait dans un hôtel Sofitel .
Haut niveau de service , chambres confortables et spacieuses.
Nous avons bénéficié d’une jolie surprise, d’une douce attention en découvrant la boîte de chocolat qui a été disposée sur notre table à notre retour de la plage .
Tout est fait pour passer un excellent séjour .
Les plages privées , les différents restaurants.
Le seul bémol qui est indépendant de la volonté de l’hôtel est la présence de familles avec enfants en bas âge qui vient rompre de temps à autre la quiétude et la tranquillité dans laquelle vous êtes installé .
Pourtant une aile de l’hôtel est réservée aux familles mais les restaurants sont communs.
A refaire sans hésité
Commentaires de Gestion de l’hôtel
30 sept. 2023 par Antonio Ostuni Director of Operations, Gestion de l’hôtel
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerely,Antonio OstuniDirector of Operations Sofitel Dubai The Palm!
par un voyageur
Publié le 24 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2023 par Antonio Ostuni Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 8 août 2023 sur Expedia
Magnificent hotel ! lobby, suite, swimming pools, restaurants, it fully deserves it's 5 stars with a very refined decoration. The staff is welcoming, smiling, always listening. If like me you, like to drink alcohol, take a suite or a room with the "premiere louge" option (happy hour with free cocktail from 5 to 7 PM). the themed restaurants are really very beautiful, I took half board, some restaurants have a half board menu , for others, no, you have to calculate the cost of half board minus the dishes you take, which is not practical. drinks (water, soda, alcohol) are not included in the half-board, it's a small problem, we really love and appricate this beautifull hotel.
Commentaires de Gestion de l’hôtel
10 août 2023 par Antonio Ostuni Director of Operations, Gestion de l’hôtel
Dear Valued Guest, Greetings from Sofitel Dubai The Palm!We are grateful for your compliments on the service delivered by our "Heartists" Looking forward to welcoming you soon. Kind regards,
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Antonio Ostuni Director of Operations, Gestion de l’hôtel
Dear Valued Guest,Greetings from Sofitel Dubai The Palm!Thank you for your review of our Resort following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve. It is of course with great concern we have learned that your experience did not meet your expectations. We would be grateful for the opportunity to discuss your experience with us and endeavour to personally restore your trust in Sofitel Dubai The Palm Resort &Spa. Kind Regards,
