Ratings based on 538 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Green Isle Hotel, Hotel Management
Many thanks for your kind review Gordon
by A traveller
Fungus and dirty carpets
Posted Feb. 19, 2024 on HotelsWe were given a room with broken toilet flush, fungus on bathroom ceiling, very dirty carpets. Changed to another room with same fungus on the bathroom ceiling and sale dirty carpets.
Comment from Hotel Management
Feb. 21, 2024 by Green Isle Hotel, Hotel Management
Dear Jika,Thank you for your feedback regarding your recent stay at The Green Isle Hotel. We sincerely apologise for the issues you experienced with the rooms allocated to you.The conditions you described are not indicative of the standards we strive to provide. We take matters related to hygiene and cleanliness very seriously, and we are disappointed to hear about the broken toilet flush, the fungus on the bathroom ceiling, and the dirty carpets.We would like to assure you that we have shared your feedback with our housekeeping team for immediate attention and rectification.We would appreciate the opportunity to discuss this further with you. Please feel free to reach out to us at your earliest convenience.Thank you again for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Best regards, The Green Isle Hotel Team
by A traveller
Only stay if you can absolutely make it
Posted Jan. 15, 2024 on HotelsAbsolutely draconian cancellation/refund/change policy - 2 weeks! We had a real emergency (mother in hospital) and the only choices were - lose the money or pay double to rebook, this is totally outrageous. On top of this the requested accessible bathroom had a bathtub where a grabrail was attached above head level - what kind of accessibility is that? Couldn't sleep during the night on account of all the noise from hoovering, construction and guests. Apart from these nuisances the staff were friendly although a bit incompetent. Room was nice and clean, hotel overall not too bad, a bit far from public transportation, but ok if you have a car.
Comment from Hotel Management
Feb. 21, 2024 by Green Isle Hotel, Hotel Management
Dear Julie,Thank you for taking the time to share your experience at The Green Isle Hotel. We’re sorry to hear that your stay did not meet your expectations.We understand that emergencies can occur, and we regret any distress caused by our cancellation/refund/change policy. We are continually reviewing our policies to ensure they best serve our guests, and your feedback is invaluable in this process.We also apologise for the issues you experienced with the accessible bathroom and the noise during your stay. We strive to provide a comfortable and accommodating environment for all our guests, and we clearly fell short in this instance.We’re glad to hear that you found our staff friendly and your room clean. However, we’re sorry to hear that you found our location a bit far from public transportation. We appreciate your feedback on these matters as well.We would appreciate the opportunity to discuss these matters further with you. Please feel free to reach out to us at your earliest convenience.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards, The Green Isle Hotel Team
by A traveller
Posted Dec. 30, 2023 on Hotels
Resterant only Did carvery day and night even though it advertised otherwise with different menus
Comment from Hotel Management
Feb. 21, 2024 by Green Isle Hotel, Hotel Management
Dear David,Thank you for taking the time to review your dining experience at our restaurant. We’re sorry to hear that your experience did not meet your expectations.We strive to provide a variety of dining options for our guests, and we regret any confusion caused by the discrepancy between our advertised menus and the carvery service provided during your visit. Your feedback is invaluable to us as we continually aim to improve our services.We would appreciate the opportunity to discuss this further with you. Please feel free to reach out to us at your earliest convenience.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
by A traveller
Posted Dec. 23, 2023 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Green Isle Hotel, Hotel Management
Dear Edward,Thank you for your positive rating of 8/10 for The Green Isle Hotel. We’re glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is very valuable to us. If you have any specific suggestions or comments that could help us improve further, we would love to hear from you.We look forward to welcoming you back to The Green Isle Hotel in the future.
by A traveller
Posted Dec. 17, 2023 on Hotels
Comment from Hotel Management
Dec. 18, 2023 by The Green Isle Hotel Team, Hotel Management
Dear Mary,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we're delighted to have met your expectations. We continuously strive to provide exceptional service and a comfortable environment for our guests.If there's anything specific you loved or any areas you feel we can improve upon, please feel free to share. Your insights are invaluable as we aim to create memorable experiences for all our guests.We look forward to welcoming you back for another fantastic stay in the future!
by A traveller
Posted Dec. 15, 2023 on Hotels
by A traveller
Posted Dec. 13, 2023 on Expedia
Comment from Hotel Management
Dec. 13, 2023 by The Green Isle Hotel Team, Hotel Management
Dear Peadar,Thank you so much for taking the time to share your wonderful 5/5 star review! We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you loved or any areas where we can improve further, please feel free to let us know.
by A traveller
Posted Dec. 12, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by The Green Isle Hotel Team, Hotel Management
Dear Gareth,Thank you for taking the time to share your feedback and for awarding us 8/10 stars. We're delighted to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where you feel we could improve, we'd love to hear more details.
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Dec. 13, 2023 by The Green Isle Hotel Team, Hotel Management
Hi Edward,Thank you for taking the time to share your feedback and for awarding us 5/5 stars. We're delighted to hear that you enjoyed your stay at our hotel. Your positive rating is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where you feel we could improve, we'd love to hear more details.
