Ratings based on 914 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Stunning hotel
Posted Nov. 1, 2023 on HotelsBeautiful hotel, amazing breakfast and lovely staff! Bus from outside into Dubrovnik old Town really easy and incredible views everywhere!
Comment from Hotel Management
Nov. 3, 2023 by Hotel Management, Hotel Management
Dear H.R., Thank you for taking the time to leave us this lovely review of your visit to Valamar Dubrovnik President. We are delighted to hear that you enjoyed the stunning hotel, amazing breakfast and lovely staff! It is also great to know that you found our bus service from outside into the Dubrovnik Old Town easy and convenient. At Valamar Dubrovnik President we strive to provide a unique and memorable experience for all our guests. We value your opinion and hope that you will come back and visit us again soon. Sincerely, Matko MarićGeneral Manager
by A traveller
Posted Oct. 29, 2023 on Expedia
The hotel is in a beautiful location and looks incredible. Our room had a seaview but was mostly blocked by large area of the terrace below, so seaview was minimal which was a bit disappointing. However, for what we paid, it was very good value for money.
The cleanliness of the hotel need improving for a 5* hotel. The restaurant had drainpipes with water leaking, though not obvious. There were marks on the cups where we had breakfast. Considering people there are on holiday, the rooms where cleaned rather early (around 8.30). We signed 'do not disturb' on the door, the cleaners did not clean our rooms properly which was disappointing.
Comment from Hotel Management
Oct. 30, 2023 by Hotel Management, Hotel Management
Dear Fung Lan, thank you for taking the time to share your feedback about your experience at Valamar Dubrovnik President Hotel. We are pleased that you enjoyed the beautiful location and the incredible view from your room. We strive to provide our guests with an excellent 5-star experience and it is unfortunate that this was not your experience. Cleanliness is of the utmost importance to us, and we are sorry that this was not reflected in our hotel. We hope that you can look back on an enjoyable stay at our hotel, despite these issues. On behalf of the entire team, we thank you for staying with us and we hope that we will have future opportunities to serve you again soon.Sincerely, Matko Marić, General Manager
by A traveller
Posted Oct. 28, 2023 on Expedia
Good value and good view. The breakfast service was good and room was good
Comment from Hotel Management
Oct. 30, 2023 by Hotel Management, Hotel Management
Dear Foad,Thank you for your review about your experience at Valamar Dubrovnik President hotel. We are glad to hear that you found the value to be good and that the breakfast service was satisfactory. We place a strong emphasis on providing our guests with the highest quality service and appreciate hearing that it was met during your stay. Should you ever return to Dubrovnik, we look forward to welcoming you back! Kind regards, Matko Marić, General Manager
by A traveller
Posted Oct. 27, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Hotel Management, Hotel Management
Dear Eduardo A, Thank you for taking the time to give us your feedback. We are delighted to hear that you had an enjoyable experience with us at Valamar Dubrovnik President. It is always our goal to provide our guests with excellent service and we are pleased that we were able to meet your expectations. We look forward to welcoming you back soon! Best regards, Matko Marić, General Manager
by A traveller
Posted Oct. 24, 2023 on Expedia
Comment from Hotel Management
Nov. 1, 2023 by Hotel Management, Hotel Management
Dear Andrew, Thank you for taking the time to share your experience at Valamar Dubrovnik President. We are delighted to hear that you had a pleasant stay with us and we hope to have the opportunity to welcome you back soon. Warm regards,Matko MarićGeneral Manager
by A traveller
Posted Oct. 24, 2023 on Hotels
The facilities are excellent but what really made this a lovely stay was the welcoming attitude of the staff and their positivity and helpfulness. They were also very good with my daughter and responsive to whatever we needed. Gorgeous view, nice faculties, good food and lovely atmosphere. Highly recommend!
Comment from Hotel Management
Oct. 27, 2023 by Hotel Management, Hotel Management
Dear Ingrid, thank you very much for taking the time to share your experience with us. It’s wonderful to hear that Valamar Dubrovnik President's facilities and staff made your stay so enjoyable. We are delighted to read that you and your daughter had a great stay with us and that you found our staff so welcoming and helpful. We are also delighted that the gorgeous view, nice facilities, good food, and lovely atmosphere made your stay such an enjoyable one. It is such feedback as yours which motivates us every day to deliver the best service possible for all our guests. Thank you once again for choosing Valamar Dubrovnik President for your holiday destination and we hope to welcome you back soon!Warm regards,Matko Marić, General Manager
by A traveller
Posted Oct. 23, 2023 on Expedia
It was beautiful with great staff and service.
Comment from Hotel Management
Oct. 27, 2023 by Hotel Management, Hotel Management
Dear Karen, Thank you for taking the time to share your positive experience with us. We couldn't be happier that you enjoyed the beautiful location and excellent staff and service. We strive to make sure our guests have a wonderful time while staying at Valamar Dubrovnik President, and it's great to hear that we achieved that goal.We look forward to having you back as our guest in the future.Warm regards, Matko Marić,General Manager
by A traveller
Long weekend in Dubrovnik
Posted Oct. 23, 2023 on HotelsComfortable hotel in beautiful location. Very friendly and supportive staff. Excellent breakfast buffet and food range. Luxurious rooms. We enjoyed our stay and will return to this hotel if in Dubrovnik.
Comment from Hotel Management
Oct. 27, 2023 by Hotel Management, Hotel Management
Dear Markus, Thank you for your wonderful review of Valamar Dubrovnik President. We are delighted to hear that you enjoyed your stay and we appreciate your kind words about the hotel, staff, breakfast buffet and luxurious rooms. At Valamar Dubrovnik President, we strive to provide our guests with an enjoyable and comfortable experience. It's wonderful to hear that we achieved this goal for you. We hope to have the pleasure of welcoming you back again soon. Best Regards, Matko Marić,General Manager
by A traveller
Posted Oct. 19, 2023 on Expedia
Mixed review for our stay, the room was lovely and well presented, however areas of the hotel is very dated and needs an update. The staff depending which area they worked in varied, for example the cleaning staff were fantastic, however the waiting staff not so good. The breakfast is a lovely spread however there seems to be too many tourists in a small area, for example I went in search for a pot of tea as we was waiting 5mins and no one had come over, I asked for a pot of tea only to be informed they had ran out of tea pots, in a 5* hotel that shouldn’t happen. Also I asked for some milk one morning to go with my tea and they just poured it straight into my empty cup around a 3rd full. The food available at the restaurants is expensive along with the drinks 8.50€ for a beer, however the portions are a good size. The hotel location is good for the sea however if you want to go to a decent restaurant it’s a taxi ride or 20min bus journey. On paper it looks fine but lots of areas to improve
Comment from Hotel Management
Oct. 27, 2023 by Hotel Management, Hotel Management
Dear Robert Philip, Thank you for taking the time to share your experiences with us. We are very pleased that you enjoyed our well-presented rooms and the level of service offered by our housekeeping staff. We understand your feelings regarding some areas of our hotel being dated and we strive to keep them in the best shape, however it is not always possible in a seasonally intensive environment such as ours. At Valamar Dubrovnik President, we are committed to providing all our guests with an exceptional experience, and it appears that on this occasion we have not quite reached our desired standards. We apologize for any inconvenience caused by the unavailability of tea pots or any other substandard experience you had during your stay. Our aim is to offer high quality services and products, and we will certainly take note of your feedback for further improvement. Once again, thank you for choosing Valamar Dubrovnik President and we hope to welcome you back again soon. Sincerely, Matko Marić, General Manager
by A traveller
Posted Oct. 17, 2023 on Expedia
Loved it
Comment from Hotel Management
Oct. 27, 2023 by Hotel Management, Hotel Management
Dear Elliott,Thank you so much for your kind words about Valamar Dubrovnik President. We are delighted to hear that you had a wonderful experience. At Valamar Dubrovnik President, we continuously strive to make each and every guest feel welcome and valued. Your satisfaction is of utmost importance to us and we are pleased that your stay was memorable.We look forward to having you stay with us again soon.Sincerely, Matko Marić, General Manager
