Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mai 2023 sur Expedia
par un voyageur de St Joseph de beauce
Publié le 2 août 2022 sur Expedia
Dans l'ensemble un prix raisonnable tenant compte de l'achalandage a Durango. Personel gentil et gentille. Je ne m'attendais pas a un palace mais a un motel bien tenu et c'est ce que j'ai eu.
Commentaires de Gestion de l’hôtel
2 août 2022 par Michael, Gestion de l’hôtel
Eloi, thank you for your review & we welcome your return visit here!
par un voyageur
Very disappointed
Publié le 17 avr. 2021 sur HotelsVery bad experience. Although we had already paid for the night, we preferred to sleep in another hotel (and therefore pay for another hotel)!
The first room we were given smelled of cigarettes and was located in a corner of the hotel (the window was on a wall!).
I asked to change. The second room had a blocked door, so we couldn't get in.
Finally the third room had a very bad wifi.
The surrounding area and the hotel were not very reassuring or family friendly. My children did not feel reassured by the idea of sleeping here, so we preferred to go to another hotel more family friendly and comfortable.
The receptionist was understanding.
This is the first time we have had such a disappointment, especially since I take the time to read the reviews of previous guests. But it seems like the recent reviews (after I made my reservation) are pretty negative too. I should have checked for updates before we arrived!
Commentaires de Gestion de l’hôtel
19 avr. 2021 par Michael, Gestion de l’hôtel
Sorry to hear you did not enjoy your stay with us. We get a lot of high ratings that don't correspond to your experience. The exterior corridors make for a more open environment that is uncomfortable for some guests. We are considering closing some of the corridors to strike a balance for our guests.
We would like to investigate further the circumstances of your stay if you can please call the property that would be helpful to us.
par un voyageur
Publié le 30 mars 2024
The staff is very friendly.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Varun, Gestion de l’hôtel
Thank you for your valuable feedback.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Bathroom under renovation with broken tiles on the floor. One bed unmade after checking - in.
Phone not working
TV not working
Commentaires de Gestion de l’hôtel
8 mars 2024 par varun, Gestion de l’hôtel
We are extremely sorry for inconvenience caused on your stay. you haven't informed us regarding the TV is not working.Thank you
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par varun, Gestion de l’hôtel
Thank you for your valuable review.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Breakfast wasn't served at all one day and office staff has short temper.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Varun, Gestion de l’hôtel
We are extremely sorry for the inconvenience caused on your stay. This will be taken care and for the next time we asure you that it won't repeat again.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Varun, Gestion de l’hôtel
Thank you so much for taking time and reviewing us sir.we will provide service as our level best.Thank you.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Tv did not work properly. Water was too hot.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Sorry for your Inconvenince caused at your stay, i personally came to your room to fix the tv and fixed it and regarding the hot water you just need to leave it like that for 5mins then it will automatically reduced to normal temperature.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
There was bugs, dirty walls, and mirrors had weird marks all over them and there was tiles missing in the bathroom. I booked a room and didn’t receive the correct one and overall had a odd smell
Commentaires de Gestion de l’hôtel
18 févr. 2024 par gm, Gestion de l’hôtel
Sorry for the Inconvenince caused at your stay, As i can see you stayed in room 234, which we never get any complaint regarding bugs as we dont have any bugs in the entire property. As we have given you 2queen bed as the king rooms doesn't have heater.
