Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Needs a refresh but a lovely time
Posted Mar. 3, 2024 on HotelsThe hotel definitely needs an upgrade/refresh in places. Staff attitude varies. In some cases, really friendly and knowledgeable, in others could could the extra mile to be of standard you’d expect from this level of hotel. Feel like trying to charge for everything (eg £1.50 teas in lobby). Understand why but annoying to have to book a single hour slot for the pool. Rib room nice but some dishes style over substance and under seasoned. Overall lovely time though and the spa and gym in particular are great. The bar vibe is cool.
Comment from Hotel Management
Mar. 4, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good aftrenoon AW Jupp, Thank you for your review, We are happy to see that you enjoyed your stay overall and we appreciate your feedback. Please be assured i have spoken with management regarding your comments. I hope to see you again very soon. Kind Regards Leanne Leonard Reservation team
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good afternoon Graham, Thank you for your lovely review, We are very happy you enjoyed your stay with us We hope to see you again soon. Kind regards Leanne Leonard Reservations team
by A traveller
Posted Feb. 21, 2024 on Expedia
Pool and spa were great, just what we needed.
Comment from Hotel Management
Feb. 22, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Thank you for your review Jonathan. We hope to see you again in the futureKind regards Leanne LeonardReservation team
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Thank you for your review Robbie, We hope to see you again in the future. Kind regards Leanne Leonard Reservation team
by A traveller
Posted Feb. 18, 2024 on Expedia
Quick check in, room was clean and tidy, evening meal in Rib Room one of the best steaks I’ve ever had.
Comment from Hotel Management
Feb. 19, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good aftrenoon Andrew,Thank you for your great review, We are very happy to read your experience was great and you enjoyed the rib room. We hope to see you again soon. Kind regards Leanne LeonardReservation team
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good afternoon Susan,Thank you for your great review, We hope to see you again in the future. Kind regards Leanne LeonardReservations Team
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good afternoon Brooke, Thank you for your great review, We hope to see you again in the future. Kind regards Leanne LeonardReservations Team
by A traveller
Posted Feb. 6, 2024 on Expedia
Lovely stay. Good gym facilities and nice pool and steam room. Rib room food was excellent.
Comment from Hotel Management
Feb. 7, 2024 by MC, Hotel Management
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team
by A traveller
Posted Feb. 4, 2024 on Expedia
Beautiful surroundings, well maintained with a 'feel good' feeling. Very attentive staff who seem dedicated to making you feel important
Comment from Hotel Management
Feb. 6, 2024 by MC, Hotel Management
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team
by A traveller
Thursday evening stay
Posted Feb. 2, 2024 on HotelsRoom was nice, big bathroom. Shower door didn’t close properly, extractor fan just above head in shower was filthy. Unfortunately overall cleanliness let it down. Had dinner in rib room, fantastic food. Breakfast nice food, would have loved a pot of tea. Helping yourself to pre made tea wasn’t good. Spa facilities really nice.
Comment from Hotel Management
Feb. 16, 2024 by Leanne Leonard - Reservations Team, Hotel Management
Good aftrenoon Julie, Thank you for your review, I am very happy you enjoyed the room, Rib room and spa. I appreciate your feedback on the bathroom and tea at breakfast, Please be assured i will discuss with the management team. Kind regards Leanne LeonardReservations team
