Ratings based on 768 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 1, 2024
Comment from Hotel Management
Apr. 22, 2024 by Kandi David, Hotel Management
Hello Kristin,I'm sorry to hear about your disappointing experience with us. Your feedback will be valuable for others considering a stay at this hotel. Thank you for sharing your experiences so improvements can be made. We hope to welcome you back in the future!
by A traveller
Breakfast Sometimes? Included
Posted Feb. 29, 2024 on HotelsI didn't know that the breakfast included was specific to the room type/surcharge. You can't purchase it after the fact as well. We decided to get breakfast elsewhere but it was deceptive that "breakfast included" had an asterisk next to it.
Comment from Hotel Management
Mar. 19, 2024 by CaresseGM, Hotel Management
We are sorry to hear that our breakfast was not communicated clearly during your reservation and stay. Our Courtyard brand offers rates that include breakfast in advance, however guests can pay for items a la carte during their stay. We have spoken our operations team to ensuring information about our Bistro is properly communicated to all guests.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by CaresseGM, Hotel Management
Thank you for staying with us and for feedback about your stay. We are happy that you had wonderful stay.
by A traveller
Posted Feb. 17, 2024 on Expedia
It’s decent for a quick stay. Parking isn’t included and neither is breakfast. Rooms are average. Just nice for a quick stay.
Comment from Hotel Management
Feb. 19, 2024 by Kandi David, Hotel Management
Hello Mykia,We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.
by A traveller
Posted Feb. 11, 2024 on Expedia
Nice rooms at an affordable price!
Comment from Hotel Management
Feb. 19, 2024 by Kandi David, Hotel Management
Hello Joniece,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.
by A traveller
Posted Feb. 9, 2024 on Expedia
I enjoyed my stay. Customer service was excellent.
Comment from Hotel Management
Feb. 9, 2024 by Kandi David, Hotel Management
Hello Robert,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.
by A traveller
Posted Feb. 2, 2024 on Expedia
Upon arriving my brother was perfectly fine, we both have strong and healthy immune systems. As soon as we got here he started to feel sick and not feel well. Come to find out it was ammonia. The room we stayed in had greasy walls, random people’s hair on the floor, dirty hand towels. Every place I ever stayed in had FREE WATER. This place is greedy and non helpful and non accommodating. I DO NOT RECOMMEND STAYING HERE UNLESS YOU LIKE DIS SERVICING PEOPLE!
Comment from Hotel Management
Feb. 2, 2024 by CaresseGM, Hotel Management
Hello Cheyenne,We are very sorry to hear about your family's stay experience. We have spoken with our housekeeping leadership team to ensure that the rooms are properly cleaned post check-out. The Marriott brand offers complimentary water in our fitness centers for our guests and we have The Market for food and beverage options 24/7. We hope that we can improve our missteps throughout the duration of your stay.
by A traveller
Posted Jan. 31, 2024 on Expedia
I liked the convenience, and the hide away appeal of the property’s location.
Comment from Hotel Management
Feb. 2, 2024 by CaresseGM, Hotel Management
Hi Cassandra,Thank you for sharing your stay experience with us. We're thrilled that you enjoyed our location off Riva Rd away from the hustle and bustle of downtown Annapolis. We hope your travels bring you to Courtyard Annapolis again in the future.
by A traveller
Posted Jan. 29, 2024 on Hotels
Front desk staff amazing. Housekeeping amazing. The room itself clean and amazing. Very comfortable and relaxing stay.
Comment from Hotel Management
Feb. 2, 2024 by CaresseGM, Hotel Management
We're thrilled that you had an amazing stay :-). We have shared your experience with our operations team. We hope to see you again at Courtyard Annapolis.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by CaresseGM, Hotel Management
Thanks for staying we us! We're thrilled you enjoyed your stay.
