Ratings based on 1,624 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024 on Expedia
A truly amazing hotel with modern apartments right in the heart of Old Town. The staff and service were excellent.
Comment from Hotel Management
Mar. 9, 2024 by Hotel Management , Hotel Management
Dear Susan,Many thanks for sharing your amazing feedback on your recent stay with us.I'm pleased to hear you have enjoyed your stay and the team will love your kind words.We are proud to provide such an excellent service to all our guests and your review is an amazing reward.Looking forward to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Mar. 4, 2024 on Expedia
Perfect location in the old town and friendly and helpful staff.
Comment from Hotel Management
Mar. 9, 2024 by Hotel Management , Hotel Management
Dear Jennifer,Thanks for your wonderful review following your experience at Cheval Old Town Chambers.It's a pleasure to hear you have had a great stay and we are all looking forward to welcoming you again back very soon.Kindest Regards,Nic SforzaReception Supervisor
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Mar. 2, 2024 on Expedia
The appartment has everything you can wish for. The location is the absolute best. Close to all the greatness Edinburgh has to offer. There is a supermarket in walking distance. The personnel is friendly, funny and very helpful. I could t have wished for more
Comment from Hotel Management
Mar. 3, 2024 by Hotel Management, Hotel Management
Dear Bianca,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our apartment to be well-equipped and that our location was ideal for exploring all that Edinburgh has to offer.We're delighted that you found our staff to be friendly, funny, and helpful – providing excellent service is our top priority, and it's wonderful to know that we succeeded in making your stay enjoyable.We truly appreciate your kind words and recommendation. It was our pleasure to welcoming you, and we hope to see you again for another fantastic stay in the future.Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Mar. 1, 2024 on Expedia
Love this place!! This hotel is absolutely a dream come true. It was our second time staying at the Old Town Chambers. We loved our stay so much the first time that we knew we wanted to come back for our honeymoon. It's honestly my favorite hotel that I've ever stayed at in any location. To begin with, all the rooms are apartments. Each apartment is beautifully decorated with everything you could need while traveling (stove, oven, fridge, dishwasher, washing machine/dryer, etc.). The apartments are gorgeously designed & make you feel at home instantly. The beds are super comfy & the showers have great water pressure. Very relaxing. The hotel is right in the heart of Old Town. It takes 2-minutes to walk to restaurants, shops, and cafes. If you're in town for Hogmanay, the hotel's location is absolutely perfect. It took us less than 5-minutes to walk to any of the New Year's Eve celebrations. The hotel amenities are also fantastic. They have a gym, beautiful restaurant right by the lobby, & give you very generous portions of shampoo, conditioner, and soap. The staff are also very kind, thoughtful, & helpful. They gave us tons of great recommendations for restaurants & places to go, & they wrote us a handwritten welcome note. Overall, we adored our stay & highly recommend this hotel to travelers. It's truly the best. When I think of a happy place I think of our time at this hotel & the happy memories my partner & I made during our visit to Scotland. This hotel is very special.
Comment from Hotel Management
Mar. 3, 2024 by Hotel Management, Hotel Management
Dear Jennifer,Thank you so much for your glowing review! We are thrilled to hear that your stay with us at Old Town Chambers was perfect, especially during such a special occasion as your honeymoon.It brings us immense joy to know that you found our apartments to be beautifully decorated and equipped with everything you needed for a comfortable stay. Our team takes great pride in ensuring that our guests feel right at home from the moment they arrive. We're delighted that you found the beds comfy and the showers rejuvenating – relaxation is indeed a top priority for us.Our location in the heart of Old Town truly is something we cherish, and we're thrilled that you found it convenient for exploring the vibrant surroundings, especially during the festive period of Hogmanay. We're delighted that you enjoyed our amenities, from the gym to our restaurant, and that our staff could enhance your experience with their kind and thoughtful service.It was our pleasure to contribute to the happy memories of your visit to Scotland. We hope to welcome you back for more unforgettable experiences in the future!Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Feb. 25, 2024 on Expedia
Beautiful hotel with gorgeous interior and incredibly comfortable beds. Couldn’t ask for a better location really!
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management, Hotel Management
Dear Aisling,Thanks for your time to provide your amazing feedback following your stay with us.I'm delighted to hear that you have enjoyed your luxury serviced apartment and the team will love such high scores.Looking forward to see you again at Cheval Old Town Chambers.Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Feb. 20, 2024 on Expedia
Perfect location close to weaverly train station, right off the Royal Mile and easy access / walkable to most sites. The stairs could be problematic but mostly avoidable if needed. Would recommend and return. The restaurant connected to the lobby offered a delicious breakfast.
Comment from Hotel Management
Feb. 21, 2024 by Hotel Management , Hotel Management
Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores and learn of the positive impact they had on your stay, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller from San Pedro
Posted Feb. 18, 2024
Great service by Oliver and Nick.
Comment from Hotel Management
Feb. 19, 2024 by hote, Hotel Management
Dear Katherine,Many thanks for sharing your feedback on your recent stay with us.I'm pleased to hear you have had a great stay and thanks for your individual mention! I will pass this on to Oliver as well.Looking forward to welcoming you in the near future.Kind regards,Nick SforzaReception Supervisor
by A traveller
Well-located and beautifully appointed suites.
Posted Feb. 10, 2024 on HotelsThe Cheval Old Town Chambers was where we were staying on the last leg of two weeks in Scotland. The location was perfect for walking everywhere we needed to be in Edinburgh, the two bedroom suite was well appointed and beautiful and the staff was helpful and friendly. We arrived at night and were staying in a separate part of the hotel which included using stairs with our luggage - but Oliver on the front desk assisted us and made it easy. Highly recommend this hotel.
Comment from Hotel Management
Feb. 11, 2024 by Hotel Management , Hotel Management
Dear Lorraine, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them, especially with Oliver. It would be a pleasure to welcome you again, hopefully we will have this pleasure in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor
by A traveller
Top class
Posted Feb. 8, 2024 on HotelsExcellent. Great location, beautiful apartment with everything you need. Will be back.
Comment from Hotel Management
Feb. 11, 2024 by Hotel Management , Hotel Management
Dear Gillian, Thank you for taking the time to provide feedback on your recent stay at Cheval Old Town Chambers. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. It would be a pleasure to welcome you again, hopefully we will have this pleasure in the near future. Kind regards and best wishes, Nick Sforza Reception Supervisor
