Ratings based on 308 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 3, 2024 on Hotels
5 out of 5
by A traveller

Posted Feb. 29, 2024 on Expedia
Everything is good
3 out of 5
by A traveller

Posted Feb. 21, 2024 on Hotels
When we arrived we found there were no bed sheets or pillow or comforters for the pull out couch. Saturday morning we awaken by a fire alarm at 7:30... which we got up & got all our kids outside to find out that this happens on a regular basis from another guest who is there long term.There were hardly anyone outside.. the front desk just turned the alarm off & didn't even tell anyone. The pool was warm which was great. Breakfast was okay... but once the food ran out there was no more. (at 8am there was no bacon left & she was not going to make anymore) Im don't think we would stay there again
Comment from Hotel Management
Feb. 22, 2024 by Daniel Tran, Hotel Management
Dear Devryn,First and foremost, I want to extend my sincerest apologies for the numerous shortcomings you experienced during your recent stay with us. As the manager of our hotel, it deeply troubles me to learn that we fell short of meeting your expectations in several key areas.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we failed to provide you with the level of service and hospitality that we strive for. I truly apologize for the inconvenience and frustration caused by the absence of bed sheets, pillows, and comforters for the pull-out couch. This oversight is unacceptable, and I will personally ensure that our housekeeping team implements measures to prevent such oversights in the future.Your safety and peace of mind are paramount, and I am deeply sorry for any anxiety or inconvenience this may have caused you and your family. Rest assured, we will be reviewing our procedures and implementing additional training to ensure that all guests are promptly informed and cared for in the event of any emergency situation.Regarding breakfast, I apologize for the incident caused by the lack of certain items and the failure to replenish them promptly. Your feedback is invaluable, and I assure you that we will be taking immediate steps to improve our breakfast service to ensure that all guests have a satisfying and fulfilling dining experience throughout their stay.I truly appreciate you taking the time to share your concerns with us. Your feedback helps us identify areas for improvement, and I want to assure you that we are committed to addressing these issues and regaining your trust and confidence.Should you decide to give us another opportunity to exceed your expectations, please do not hesitate to reach out to me directly. It would be an honor to personally ensure that your next stay with us is nothing short of exceptional.Warm regards,
5 out of 5
by A traveller

Posted Feb. 2, 2024
Nice clean room. Not to busy or noisy
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 29, 2024 on Hotels
3 out of 5
by A traveller

Very disappointed

Posted Jan. 21, 2024 on Hotels
Caulking around the tub missing and dirty in the corner (not sure if it was mold) didn’t use the shower. Waited until we got home to have one. Pool not available. Very noisy. The room doors really slam and echo. Very disappointed in the breakfast. Was really good our last time.
3 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 14, 2024 on Expedia
4 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 13, 2024 on Expedia
5 out of 5
by A traveller

Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Tony Alba, Hotel Management
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management
5 out of 5
by A traveller

Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Tony Alba, Hotel Management
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management