Avis Holiday Inn Express Hotel & Suites Fort Saskatchewan, an IHG Hotel

Dear Devryn,First and foremost, I want to extend my sincerest apologies for the numerous shortcomings you experienced during your recent stay with us. As the manager of our hotel, it deeply troubles me to learn that we fell short of meeting your expectations in several key areas.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we failed to provide you with the level of service and hospitality that we strive for. I truly apologize for the inconvenience and frustration caused by the absence of bed sheets, pillows, and comforters for the pull-out couch. This oversight is unacceptable, and I will personally ensure that our housekeeping team implements measures to prevent such oversights in the future.Your safety and peace of mind are paramount, and I am deeply sorry for any anxiety or inconvenience this may have caused you and your family. Rest assured, we will be reviewing our procedures and implementing additional training to ensure that all guests are promptly informed and cared for in the event of any emergency situation.Regarding breakfast, I apologize for the incident caused by the lack of certain items and the failure to replenish them promptly. Your feedback is invaluable, and I assure you that we will be taking immediate steps to improve our breakfast service to ensure that all guests have a satisfying and fulfilling dining experience throughout their stay.I truly appreciate you taking the time to share your concerns with us. Your feedback helps us identify areas for improvement, and I want to assure you that we are committed to addressing these issues and regaining your trust and confidence.Should you decide to give us another opportunity to exceed your expectations, please do not hesitate to reach out to me directly. It would be an honor to personally ensure that your next stay with us is nothing short of exceptional.Warm regards,

Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management

Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management