Ratings based on 1,014 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Mirna,Thank you for taking the time to leave us a review. We appreciate your rating and are sorry for any inconvenience you may have encountered during your stay. If there is any concern or suggestion you would like to make, Please do not hesitate to share.Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon.
by A traveller
Not worth the expense
Posted Feb. 19, 2024 on HotelsVery run down facility. Took my kids here and the slide at the pool was so sketchy and the hot tub wasn’t open. The room itself was tiny and you could see on the walls where it was peeling or painted over. The dog area was nice to have however no one picks up after their dogs I guess cause it was littered with poop. I did notice that the bag dispensers were empty for a couple days.
Comment from Hotel Management
Feb. 28, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear guest,Thank you for taking the time to share your recent experience with us. We truly value your feedback and are genuinely sorry to hear that your stay did not meet your expectations, particularly during what should have been a fun time with your kids.Please rest assured that we take your comments seriously and would be definitely taking immediate actions to make your future stay better.Thank you again for bringing these matters to our attention. We genuinely appreciate your honesty and hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Feb. 18, 2024 on Expedia
Not respectfully front desk
Comment from Hotel Management
Feb. 28, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Sema,Thank you for sharing your feedback about your recent stay with us. We're sorry to hear that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention.Please rest assured that we take your comments seriously and would definitely take immediate actions to improve your future stays.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for a much-improved experience.
by A traveller from Calgary
Posted Feb. 18, 2024 on Expedia
My husband was able to watch NBA, made him happy with our rest and relaxation day
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet, Front desk team lead., Hotel Management
Dear Jasmin,I'm thrilled to hear that your husband enjoyed watching the NBA during your stay with us! Providing a relaxing and enjoyable experience is our top priority, and we're glad we could contribute to your rest and relaxation day. If there's anything else we can do to make your stay even better please don't hesitate to reach out. We're here to ensure your time with us is memorable and enjoyable.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Murray,Thank you for your rating! We're delighted to hear that you had a positive experience during your stay with us.If there's anything we can do to make your future stays better, please don't hesitate to let us know.We're committed to continually improving our services to exceed your expectations. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Patrina,Thank you for sharing your rating with us. We're delighted to hear that you had a positive experience during your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We're committed to continually improving our services to exceed your expectations. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Abdel,Thank you for sharing your feedback with us. I deeply apologize for your disappointing experience. Your feedback is crucial to us, and we take it seriously in our continuous efforts to improve our services. We would appreciate more details about your stay so that we can investigate the matter thoroughly and take corrective actions where necessary. Please feel free to share any specific issues or concerns you encountered during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you in the future.
by A traveller
Posted Feb. 16, 2024 on Expedia
Cool
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Garret,Thank you for sharing your feedback with us. I am glad to know that you found everything okay during your stay. If there is any concern or suggestion you would like to make, please do not hesitate to do so. We hope to welcome you back with much improved experience.
by A traveller
Posted Feb. 15, 2024 on Expedia
Definitely affordable and worth every cent.
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet, Front desk team lead, Hotel Management
Dear Chinedu Paschal,Thank you for sharing your feedback with us. I am glad to know that you found everything okay and affordable during your stay. If there is any concern or suggestion you would like to make, please do not hesitate to do so. We hope to welcome you back with much improved experience.
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Arshpreet. Front desk team lead, Hotel Management
Dear Leon,We genuinely apologize for any inconvenience or discomfort you experienced during your stay.If there's anything specific you'd like us to address or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.
