Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Eric, Gestion de l’hôtel
Thank you for the review! Please come again in the future! We'd love to have you!
par un voyageur
Hotel is ok
Publié le 28 févr. 2024 sur HotelsThe hotel itself was nice . The bedrooms were in good order. We did find a pair of someonea clothes in a drawer in the room. The pool needed to be cleaned and the pool area was messy. Also we left an item in the room and when I called they said they didn't find it. So either they missed it or someone stoled it.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Eric , Gestion de l’hôtel
Hi James, Thank you for our feedback. I do apologize for some of the inconvenience you discovered with your stay. Sometimes individuals belongings get left behind and mistakes do happen, we do have our housekeeping team go through each room in teams of 4, not only for accountability and security but also for quality. If we missed the clothes in the drawer, it might have been an opportunity for us to make sure we go through the drawers with a more fine-tooth comb! I can assure you our pool is emptied, scrubbed, power-washed, and refilled once a year per Wisconsin guidelines. In addition to the pool being messy, we have our staff make an effort to circle through the pool area once an hour and once every 2 hours when we are at peak business to "reset," and restock the pool area but we are a larger property with a lot of traffic in our pool area, and so the pool can get a bit messy with towels, toys, and the like from guests as the pool gets used. If you would like to call regarding this item that was lost, I can go through our lost and found book, our lost and found storage, and even our vault depending on the item and check again for you. After 30 days, any items not collected or called-in are donated. Please let me know if you have any other questions! Thank you!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Brianna, Gestion de l’hôtel
Thank you!
par un voyageur
Wonderful hotel, even better staff
Publié le 26 févr. 2024 sur HotelsThe staff is amazing, the unit we had was spacious and comfortable, just an absolutely wonderful experience.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Brianna, Gestion de l’hôtel
Thank you for the kind words! We're glad you enjoyed your stay with us!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Brianna , Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Large, comfortable room in a tranquil setting.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Brianna, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Great place clean and quiet and nice location Hot tub was large and clean as well - would stay here again
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Brianna, Gestion de l’hôtel
We're glad you enjoyed your stay with us! We hope to see you again soon!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Eric , Gestion de l’hôtel
Thank you Jennifer. We hope to serve you again, and if there is anything we can do to assist you in the future, please let us know! Thank you!
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Brianna, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Very, very clean condo! Shower was great (although the water is hard) ~ bed was extremely comfortable! Overall, we loved the condo!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Brianna, Gestion de l’hôtel
We're glad you enjoyed your stay!
