Note fondée sur 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Daniel de Dany de las vegas
Pour les joueurs
Publié le 30 oct. 2015 sur HotelsBon Acceuil Piscine limite
par un voyageur
Publié le 6 mars 2024 sur Hotels
THEY couldn't find my PAID NON REFUNDABLE RESERVATION AND COULDN'T GET A ROOM UNTIL AFTER 1 AM
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Melissa,We apologize for the inconvenience you faced upon arrival and the delay in accessing your room. When booking through a third party, there can sometimes be issues with communication between their system and ours. We understand your frustration and know that situations like these are unfortunate. However, please know that our team does everything possible to promptly address such issues to ensure we accommodate the needs of our guests. We hope to have another opportunity to provide you with an experience that showcases our dedication to guest satisfaction.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par R, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 1 févr. 2020 sur Hotels
par un voyageur
Would not go there again
Publié le 6 oct. 2019 sur HotelsExtremely noisy and really old and not kept up. Skipped my morning shower because it was so disgusting. Would not recommend to anyone.
Commentaires de Gestion de l’hôtel
8 oct. 2019 par General Manager, Gestion de l’hôtel
Dear Dave,
Thank you for taking a moment to share your experience. We are saddened that your time here fell short of expectations. Our apologies for finding your shower lacking in cleanliness. Please know this is not a typical representation of our standards or our service. Our housekeeping staff will work to correct the issue right away. Best wishes in your future travels.
par un voyageur
Publié le 23 sept. 2019 sur Expedia
par un voyageur
Do not stay here.
Publié le 16 juill. 2019 sur HotelsThe room looked nothing like the pictures, the couch was broken, the room didn’t smell good, and the shower had black stains on the floor and zero hot water. Check out took too long because the guy was way in the back with his TV loud. His very young son (like 4) had to bang on the bell multiple times and yell at him to come to the front. The only good thing about this place was the bed - it al least was comfortable and clean. I do NOT recommend staying here.
Commentaires de Gestion de l’hôtel
20 juill. 2019 par General Manager, Gestion de l’hôtel
Dear Erica,
Providing a clean and comfortable bed is one of the most important things we can do, and we're glad that yours fit the bill. That being said, it's unfortunate the rest of your stay did not live up to this standard. We regret that our facilities were not what you expected, as it is never our intention to mislead our guests; however, the photos we provide on our website are indicative of our property. Our housekeeping and maintenance team will be notified about the state of your room so that these matters can be promptly addressed. We hope for the opportunity to change your perceptions in the future.
par un voyageur
Publié le 15 juill. 2019 sur Hotels
Nice, quiet, nice staff
Commentaires de Gestion de l’hôtel
20 juill. 2019 par General Manager, Gestion de l’hôtel
Dear Jack,
We understand how valuable peace and quiet can be to a comfortable visit, and we're delighted we could ensure that for you. Your compliments are much appreciated and we cannot wait to pass them along! Should your travels return you to the area, we would be honored to host you again.
par un voyageur
Did cus ting
Publié le 9 juill. 2019 sur HotelsVery dirty, broken glass all over carpet, air-conditioning taped on with ducktape , no lock on door, very sketchy
Commentaires de Gestion de l’hôtel
13 juill. 2019 par General Manager, Gestion de l’hôtel
Dear Kyrie,
Thank you for informing us of your concerns. We regret to see that some issues with cleanliness and maintenance may have had an impact on your experience. Our team is surprised by your feedback, and we are conducting a full evaluation. Please consider staying with us again so that we can demonstrate our true quality.
par un voyageur
Publié le 23 juin 2019 sur Expedia
Very dirty and the smell was horrible I would never go back
Commentaires de Gestion de l’hôtel
29 juin 2019 par General Manager, Gestion de l’hôtel
Delivering a clean, comfortable stay is always our goal, so we were saddened to learn we fell short during your visit. Our team will investigate and address any concerns right away to ensure that our high standards are being fully met, and we would be delighted to change your perceptions during your next visit to the area. All the best!
