Ratings based on 635 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Andy Griffiths, Hotel Management
Dear Jonathan, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Andy Griffiths, Hotel Management
Dear Gavin, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Posted Feb. 25, 2024 on Expedia
OK
Comment from Hotel Management
Feb. 29, 2024 by Andy Griffiths, Hotel Management
Dear Fraser, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A traveller
Posted Feb. 10, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by Andy Griffiths, Hotel Management
Dear Sarah, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A traveller from Oldham
Posted Feb. 10, 2024 on Expedia
The room itself was spacious and comfortable. The bed was not, in fact, a super king but rather two single beds pushed together which were different heights, making the bed somewhat awkward to share.
The spa has limited facilities and disinterested staff who did not greet us, despite there being three of them on the desk, they simply informed us we needed to sign in after we had wandered around for a few minutes trying to get our bearings.
Ample parking on gravel areas dotted around the venue, however limited lighting and random outbuildings made the area seem less than desirable.
When the fire alarm activated at 23:30, no staff appeared to direct guests out of the building which could be understood in a larger hotel, however there were only two floors and at no point was a register taken to ensure guests were safely outside, no apology was issued for the late hour and neither was any reassurance given, simply one member of staff in a high vis jacket who appeared to tell a few guests it was safe to return to the building and this message was then dispersed amongst the other guests as there were no staff in sight.
In the morning, check out was extremely efficient, as I was simply asked my room number and neither asked for feedback on my stay, not wished a pleasant onward journey. Again, no apology provided for the disturbance the previous night.
Overall, very disappointed.
Comment from Hotel Management
Feb. 11, 2024 by Andy Griffiths, Hotel Management
Dear Samantha, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never be the way we want our guest to experience. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A traveller
Great stay.
Posted Feb. 4, 2024 on HotelsGreat stay.
Comment from Hotel Management
Feb. 5, 2024 by Andy Griffiths, Hotel Management
Dear Michael, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Weekend trip
Posted Feb. 4, 2024 on HotelsNice hotel and spa, a bit weird having to walk outside from the spa to get back to the hotel room. friendly staff and good service. Food and drinks were very overpriced which spoiled it. £28 for avocado on toast breakfast I would expect to pay at the Savoy!
Overall a nice trip but the catering costs spoiled it. I would recommend eating elsewhere
Comment from Hotel Management
Feb. 5, 2024 by Andy Griffiths, Hotel Management
Dear Wayne, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Andy Griffiths, Hotel Management
Dear Lisa, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Great..but bar and restaurant expensive
Posted Jan. 18, 2024 on HotelsLovely hotel, great staff, reasonable price to stay, however the bar and restaurant prices were very excessive. I guess its down to being a captive audience and greed.
Comment from Hotel Management
Jan. 19, 2024 by Front Office Manager, Hotel Management
Dear Peter, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 14, 2024 by Andy Griffiths, Hotel Management
Dear Alan, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed at Craxton Wood Hotel Your kind words are appreciated by our team . Regards Craxton Wood Team
