Ratings based on 926 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 7, 2024 on Expedia
Customer service was pleasant, overall building needs a lot of maintenance work, however the room was very clean
by A traveller
Posted Mar. 5, 2024 on Hotels
Stay cut one day short but they got no help. Cold coffee. No coffee in the room. No cup. Place have full kitchen but no cooking ware.
Comment from Hotel Management
Mar. 6, 2024 by Hotel Management, Hotel Management
Dear Minh, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
by A traveller
No free breakfast
Posted Mar. 4, 2024 on HotelsHotel was fine but advertised as having free breakfast. After booking room received notice that breakfast was grab and go. Breakfast was 6 to9, at 8:20, only 1 granola bar and 2 envelopes of instant oat meal available, no coffee. Will never stay at extended stay again. Breakfast near by cost $60 for the 3 of us with tax and tip besides costing us 45 minutes in travel time
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management, Hotel Management
Dear terrance, We are grateful for having you as our guest and glad you had a pleasant stay. However, we apologize for not meeting your expectations with our grab-and-go breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
by A traveller
Improvements Needed
Posted Feb. 28, 2024 on HotelsOverall good. Amenities and facilities need updating, maintenance and refurbishing.
Fitness room equipment doesn’t work, microwave didn’t work, iron and tv work sometimes. Perhaps when cleaning rooms these things should be checked out on a checklist.
Internet didn’t work with laptop to get on a work related Zoom meeting. No one could assist me.
When calling front desk at night for help the young man didn’t know what to do and told me I was on my own!
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management , Hotel Management
Dear Lisa, Thank you for staying at Extended Stay America. Please accept our apology for our hotel's amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
by A traveller
Posted Feb. 24, 2024 on Expedia
Okay
Comment from Hotel Management
Feb. 25, 2024 by Hotel Management, Hotel Management
Dear Jamila, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you the satisfying visit you deserve.Sincerely,Hotel Management
by A traveller
Ok stay
Posted Feb. 19, 2024 on HotelsHotel is ok, I believe it said breakfast but I didn't see that. It says non smoking but the bathrooms and room smelled like smoke, seemingly coming thru the vents. The kitchen is convenient. My main issue was the bed. When you sit on the end of the bed, the top lift up. There isnt any real comforter on the bed, very thin throw type bedding. Heat worked well though. if you are checking out on a Sunday and want late check out, according to front desk they dont offer it on Sundays?. Overall it was ok for the pricing. There is also a gas station with a dunking donuts right next door.
Comment from Hotel Management
Feb. 20, 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
by A traveller
Posted Feb. 17, 2024 on Hotels
by A traveller
Basic Good Servuce
Posted Feb. 16, 2024 on HotelsClean room. Need to improve internet. Very spotty or unavailable. Not good for working conditions on business trips.
by A traveller
Posted Feb. 10, 2024 on Expedia
This hotel is poorly managed. One example: On check in, the staff hands you a coffee maker. We discovered that ours had two used coffee pouches in it. Then we discovered that it didn't work. This type of issue reflects poorly on both employees and management.
Comment from Hotel Management
Feb. 11, 2024 by Hotel Management, Hotel Management
Dear Terrence, Thank you for taking the time to review your stay with us. We are grateful for bringing the issue with the coffee maker to our attention and sincerely apologize for any inconvenience caused. Rest assured that we will take immediate and appropriate measures to address the problem comprehensively. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
by A traveller
Posted Feb. 6, 2024 on Expedia
Nice room for the price.
Comment from Hotel Management
Feb. 7, 2024 by Hotel Management , Hotel Management
Dear Anthony, We're glad you found your room at Extended Stay America to be a good value. Providing comfortable accommodations at an affordable price is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another positive experience.Sincerely,Hotel Management
