Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from La Prairie
Posted Feb. 25, 2024 on Expedia
Great site. Spent New Year's Eve and had a great time. Wine tasting was excellent experience.
Comment from Hotel Management
Mar. 5, 2024 by Marketing, Relations Clients, Hotel Management
Hello Stephane, Thank you for sharing your experience! We're thrilled to hear that you had a great time spending New Year's Eve with us and that you enjoyed the wine tasting experience. We hope to welcome you back again soon for more memorable moments. Cheers!Estérel Resort Team
by A traveller
Nouveau design a revoir pour le confort
Posted Feb. 13, 2024 on HotelsLes nouvelles suites de l’hôtel sont très design mais pas de confort. Le divan est vraiment dur et non confortable. Les matelas sont tres durs. Aucune commodité pour manger a la chambre . Pas de table et aucun espace pour travailler. Aucun coin pour la recharge d’appareils. Le fauteuil jaune prend de la place et c’est terrible comme assise. Les anciennes suites etaient beaucoup plus fonctionnelles.
Comment from Hotel Management
Feb. 19, 2024 by Marketing, Relations Clients, Hotel Management
Bonjour Geneviève, Nous vous remercions d'avoir pris le temps de partager vos commentaires sur votre récente expérience dans nos nouvelles suites. Nous sommes désolés d'apprendre que vous n'avez pas trouvé le niveau de confort attendu dans votre chambre. Vos remarques sont très précieuses pour nous et nous allons les prendre en compte dans nos efforts pour améliorer nos installations. Nous nous engageons à offrir un séjour agréable à tous nos clients, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience plus satisfaisante.Cordialement, L'équipe Estérel Resort
by A traveller
Posted Feb. 6, 2024 on Expedia
The hot pools were NOT clean. The 4 we tried all had filmy bubbles and foam at the surface of the water, as well as an accumulation of gunk around the walls. We were there in the evening so I figured it was because many people who used it during the fay were wearing lotions and the body oils had caused all of it except the tubs were still dirty the following day when we used them. Just disgusting.
Comment from Hotel Management
Feb. 12, 2024 by Marketing, Relations Clients, Hotel Management
Hello Stefanie, Thank you for taking the time to leave a review regarding your stay.We sincerely apologize for the disappointing experience you had with our hot pools. Maintaining cleanliness and hygiene is of utmost importance to us, and we regret that we fell short of your expectations during your visit. Your feedback is invaluable, and we will address the issue promptly to ensure such incidents do not recur. Please rest assured that we are taking appropriate measures to improve our standards. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this matter to our attention.Sincerely, Estérel Resort Team
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Apr. 2, 2024 by Marketing, Relations Clients, Hotel Management
Bonjour Manon, Merci pour votre évaluation suite à votre séjour parmi nous. Nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort
by A traveller
Posted Jan. 25, 2024 on Expedia
Loved everything about the property.
The room was beautiful, spacious & clean. It had a microwave, plates, etc. We could bring our own food & just reheated it. The hot tubs were a bit crowded but I can understand why. The view was stunning & the dinner at the restaurant was delicious. Can’t wait until next time.
Comment from Hotel Management
Jan. 26, 2024 by L'équipe Estérel Resort, Hotel Management
Hello Diarah, Thank you very much for your excellent review. We really appreciate you taking the time to share your experience with us. We are delighted to see that you especially enjoyed your suite as well as the view and your dinner at the restaurant.Thank you for choosing Esterel Resort for your getaway! We look forward to welcoming you soon.Sincerely, The Estérel Resort team
by A traveller
Posted Jan. 23, 2024 on Expedia
Beautiful resort
Comment from Hotel Management
Feb. 12, 2024 by Marketing, Relations Clients, Hotel Management
Hello Christian, Thank you for your kind words! We're thrilled to hear that you found our resort beautiful. We strive to create a serene and welcoming environment for all our guests to enjoy.We value your feedback and hope to have the pleasure of welcoming you back in the future.Cordially, Estérel Resort Team
by A traveller
Posted Jan. 19, 2024 on Expedia
Very enjoyable stay. Spa service was excellent.
Comment from Hotel Management
Feb. 12, 2024 by Marketing, Relations Clients, Hotel Management
Hello Cheryl, hank you for sharing your feedback! We're delighted to hear that you had a very enjoyable stay with us and that you found our spa service to be excellent. Providing exceptional service and ensuring our guests have a wonderful experience is our top priority. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Best regards, Estérel Resort Team
by A traveller
Posted Jan. 15, 2024 on Expedia
Staff was terrible. We pay such an expensive amount to stay for the night the least they can do is have good staff and good customer service. Basically check out is at 11, but we were getting a massage at 12 and we asked if we can leave the room at 11:30 and they refused. We had to put our bag in a space that is not even locked! Everyone has access to it, very unsafe. Then we had until 10:30 to make it to the breakfast restaurant and they refused to let us in because it was 10:35… we thought that customer service was terrible and they really affected our stay and our enjoyment. We will not be revisiting this facility.
Comment from Hotel Management
Feb. 5, 2024 by Marketing, Relations Clients, Hotel Management
Hello Marie-Frédérique, We sincerely apologize to hear that your experience with us did not meet your expectations. Regarding late checkouts, they depend on the arrivals of the next guests and are subject to availability. It is crucial to request this in advance, as we may not be able to provide this service at the last minute.We appreciate your feedback, and we will share your comments with our internal teams to enhance our services. Your input is valuable to us, and we are continually working to improve and provide an optimal experience for our guests.Kind regards,Estérel Resort Team
by A traveller
Posted Jan. 7, 2024 on Expedia
Ice around outside spa danger !!!
Comment from Hotel Management
Feb. 5, 2024 by Marketing, Relations Clients, Hotel Management
Hello Michel, Thank you for your feedback; we will share it with our maintenance team. Regards,Estérel Resort Team
by A traveller
Great for couple getaway
Posted Jan. 6, 2024 on HotelsSuper emplacement sur le bord du lac, expérience spa très agréable, chambre rénovée très élégante et fonctionnelle. Parfait pour sortie en amoureux. Seul bémol est l’insonorisation des chambres qui pourrait être un peu mieux mais autrement, séjour quasi parfait,
Comment from Hotel Management
Jan. 9, 2024 by Marketing, Relations Clients, Hotel Management
Bonjour Andre,Nous vous remercions chaleureusement pour votre avis positif. Nous sommes ravis d'apprendre que vous avez apprécié notre superbe emplacement au bord du lac, ainsi que votre expérience agréable au spa.Nous prenons note de votre commentaire sur l'insonorisation des chambres et nous nous efforcerons d'améliorer ce point. Nous sommes heureux que malgré cela, votre séjour ait été quasi parfait.Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience encore plus exceptionnelle.Cordialement, L'équipe Estérel Resort
