Ratings based on 328 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
They said housekeeping service was available ONLY upon request and yet a maid entered my room several times during the week unannounced and unrequested.
And there was a couple of days when hot water was not available for showering.
Comment from Hotel Management
Mar. 2, 2024 by Wauquin - General Manager, Hotel Management
Hello William,Thank you for taking the time to leave feedback for your recent stay at The Hampton Inn Atlanta - Fairburn. We apologize for any inconvenience caused by the housekeeping service and any interruption in hot water for your shower. Our team is passionate about providing comfortable rooms for our guests with great service and fantastic amenities. I appreciate you bringing your concerns to my attention and will look into this immediately. Please feel free to let us know if you have any additional suggestions or feedback to best serve you in the future. Kind regards and thanks again for being our guest. Wauquin Vela - General Manager
by A traveller
Posted Mar. 1, 2024 on Expedia
Everything was pleasant and clean
Comment from Hotel Management
Mar. 2, 2024 by Wauquin - General Manager, Hotel Management
Hello Mary,Thank you for leaving a five-star rating on your stay at The Hampton Inn Atlanta Fairburn. We value our guests and want them all to have a positive experience. Our team takes great pride in providing comfortable rooms with fantastic amenities and the best service. I welcome a direct conversation with you anytime if you would like to share any additional feedback or suggestions. Thanks again for being our guest and we hope to see you again soon. Kind regards, Wauquin Vela - General Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Carpet and upholstered chair in room were visibly dirty. Closet door stayed open because locking mechanism was missing; manager made aware and did nothing. Dirty washcloth left hanging in shower. Front desk evening staff and breakfast service staff were very pleasant and helpful.
Comment from Hotel Management
Feb. 27, 2024 by Wauquin - General Manager, Hotel Management
Dear Sophia,Thank you for taking the time to leave a high rating and your feedback on your recent stay with us. We apologize that you were not completely happy with your experience. Our team is passionate about providing friendly service and clean rooms and we are sorry for this miss. Please feel free to contact me anytime if you would like to share any additional concerns or feedback. We strive for perfection and value your opinion to best serve our guests. Thank you for your time and we do hope you will consider us again in the future. Wauquin Vela - General Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
The staff are AMAZING! Nick was the new team member and his trainer was so professional and accommodating! It’s sad to have such a great team and the facility in which they work is far from up to standard! Reno is definitely needed to match the team!
Comment from Hotel Management
Jan. 30, 2024 by Wauquin - General Manager, Hotel Management
Hello Wnuprz,Thanks for your compliments to the staff. We are sorry to see that you were not fully satisfied with your experience at our hotel. I welcome a direct conversation with you to learn more and listen to any additional suggestions or concerns. Thank you for being our guest and I hope to speak with you soon. Regards,Wauquin Vela - General Manager
by A traveller
Posted Jan. 17, 2024 on Expedia
Okay
Comment from Hotel Management
Jan. 17, 2024 by Wauquin - General Manager, Hotel Management
Thank you, Howard!Our team is grateful for your wonderful rating regarding your recent stay with us. We appreciate being recognized for providing clean comfort and great service for all our guests. Our staff looks forward to welcoming you back to the Hampton Inn in Fairburn, Georgia, soon. Thanks again for taking the time to leave a review and please do not hesitate to reach out to me with any additional feedback or suggestions.Warm regards,Wauquin Vela - General Manager
by A traveller
Posted Dec. 29, 2023 on Expedia
Llegando la puerta descargada no funcionaba con la tarjeta hasta que en el 3er intento bajando a buscar ayuda subieron a cargar la batería de la cerradura, la cama desatendida y la otra cama manchada de sangre tuve que bajar a reclamar y me dieron en mis manos el montón de sábanas y cobijas para que yo hiciera el trabajo de cambiarlas quede sin palabras, que feo de verdad el piso pegajoso y sucio gracias a dios solo fue 1 noche el desayuno patético ni los niños comieron todo mal sabor .
Comment from Hotel Management
Dec. 30, 2023 by Wauquin - General Manager, Hotel Management
Querida Julia María,Agradecemos todos los comentarios, sugerencias e inquietudes para que podamos servir mejor a nuestros valiosos huéspedes. Nuestro equipo se disculpa sinceramente por no cumplir plenamente con sus expectativas y revisaremos y analizaremos sus opiniones y buscaremos áreas de mejora. Agradezco una conversación directa con usted en cualquier momento si desea agregar algún comentario adicional. Esperamos que nos considere nuevamente en el futuro y nos complace saber que haya disfrutado de nuestra ubicación ideal. Que tengas un excelente año nuevo y gracias nuevamente por ser nuestro invitado.Atentamente,Wauquin Vela-Gerente general
by A traveller from Orlando
Posted Dec. 29, 2023 on Expedia
The staff were great. The room was okay. The pull out couch had dirty sheets on it and the room smelled like mildew. The night clerk was very apologetic and offered to move us and gave us clean sheets, but it was late and we didn’t want to move the kids to another room. Everything else seemed clean, the bathroom was spacious.
Comment from Hotel Management
Dec. 29, 2023 by Wauquin - General Manager, Hotel Management
Thank you for this valuable feedback, Sarah. Please accept our apologies for not completely fulfilling your expectations. We pride ourselves on clean, comfortable rooms with fantastic service and amenities. Our team will review your concerns and look for areas of improvement. Thank you for being our guests and we wish you and your family a happy new year. Kind regards,Wauquin Vela - General Manager
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 28, 2023 by Wauquin - General Manager, Hotel Management
Dear Joseph,We appreciate your time to leave a rating as our valued guest at The Hampton Inn Atlanta Fairburn. We focus on making sure every guest feels comfortable and want to ensure your experience exceeds these expectations! We apologize for not completely satisfying your needs. Please feel free to contact me with any feedback or suggestions regarding your recent stay. Thank you again for being our guest. Respectfully, Wauquin Vela - General Manager
by A traveller
Posted Dec. 14, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Wauquin - General Manager, Hotel Management
Dear Karen,The Hampton Inn Atlanta Fairburn Team is grateful for your wonderful high rating review. We appreciate being recognized for providing comfort for all our guests. Our staff is thrilled to see you enjoyed your stay. Thanks again for being our guest and please let us know if you would like to share any feedback or suggestions to help us continue to provide a great experience for our guests.Regards,Wauquin Vela - General Manager
by A traveller
Posted Dec. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 8, 2023 by Wauquin - General Manager, Hotel Management
Dear Patricia,Thank you for the wonderful 10 out of 10 rating. We are so delighted that you enjoyed your stay at The Hampton Inn Fairburn and pleased your experience was a positive one. We look forward to being your home away from home for any future travel you may be taking to Fairburn, Georgia! Thanks again and have a fantastic holiday season! Wauquin Vela - General Manager
