Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2023 sur Hotels
Nous avons quitté l hotel, l odeur prégnante et acre dans les espaces publiques donnait un aspect motel de longue durée, le gardien etait par contre agréable
Commentaires de Gestion de l’hôtel
17 août 2023 par Back Office, Gestion de l’hôtel
Thank you for taking the time to leave us some feedback. We'll be working as a team to addressing the highlighted issues in your feedback. We hope in the future you'll be willing to give us another chance to redeem ourselves.
par un voyageur
Absolutely to be avoided.
Publié le 28 août 2021 sur HotelsVery disappointing. A depressing environment with an unfriendly staff. Since the bedroom was at ground level, there were bugs on the floor. Mattress that has had its day and completely uncomfortable. Breakfast included ? What breakfast? A bag with a bottle of water, a mini tube of drinking yogurt and a dry bar of oats. It’s downright insulting. The price of the room is not very high, but that is no reason to laugh at the customers.
Commentaires de Gestion de l’hôtel
6 sept. 2021 par Front desk, Gestion de l’hôtel
Thank you for taking the time to give us your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
You could hear people talking in other rooms. The tub didn’t drain very well.
Breakfast was good.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you enjoyed our breakfast offerings; providing a satisfying start to your day is important to us. However, we apologize for the inconveniences you encountered with noise from neighboring rooms and the slow drainage in the tub. To address these concerns, we will implement additional soundproofing measures to minimize noise disturbance and ensure a quieter environment for all our guests. Additionally, our maintenance team will promptly inspect and address the tub drainage issue to ensure it is resolved efficiently. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sophie CrowderGeneral Manager
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Lot of homeless people have access to property. I felt unsafe.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Dara,We're deeply sorry to hear that you felt unsafe during your stay. Ensuring the safety and security of our guests is of utmost importance to us, and we take your concerns very seriously. We will review our security measures and work to address any issues to ensure that all guests feel comfortable and secure during their time with us. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Sophie CrowderGeneral Manager
par un voyageur
1st stay was better, 2nd time, last time
Publié le 12 févr. 2024 sur HotelsThe fridge was leaking so bad floor was wet, the shower faucet was completely detached and the water never got cold
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about the issues you encountered during your stay. This falls short of the experience we strive to provide. Please accept our sincerest apologies for the inconvenience caused by the leaking fridge, detached shower faucet, and the water temperature issue. We take your feedback seriously and will address these concerns immediately to ensure they are resolved for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sophie CrowderGeneral Manager
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Close to store’s
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Hi john,We appreciate your concise feedback! We're pleased to hear that our hotel's proximity to stores was convenient for you during your stay. Our goal is to provide a convenient and comfortable experience for our guests, and we're glad to know that our location met your needs. Thank you for choosing us, and we hope to welcome you back for another convenient and enjoyable stay in the future.Sophie CrowderGeneral Manager
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 16 janv. 2024
The motel was very nice, clean, quiet etc., but I made reservations at this motel because it had a jacuzzi and after a long drive I looked forward to sitting and relaxing in the hot, bubbling water, but it was out of order
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Hi sharon,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our motel to be nice, clean, and quiet – qualities we strive to maintain for all our guests. However, we sincerely apologize for the inconvenience you experienced with the jacuzzi being out of order during your stay. We understand the importance of providing amenities as advertised, especially after a long drive when relaxation is anticipated. Please be assured that we are actively addressing the issue to ensure the timely repair of the jacuzzi. Your satisfaction is our priority, and we appreciate your understanding as we work to enhance your future experiences.Sophie CrowderGeneral Manager
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Alisa,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Sophie CrowderGeneral Manager
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Very nice place to stay for the price. Comfortable bed, hot shower, attentive staff.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Laura,Thank you for your positive feedback! We're delighted to hear that you found our hotel a very nice place to stay, especially considering the price. It's fantastic that you enjoyed a comfortable bed, a hot shower, and experienced attentive staff. Your satisfaction is our priority, and we look forward to providing you with another pleasant stay in the future.Sophie CrowderGeneral Manager
