Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
3,9 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Management, Gestion de l’hôtel
Hello Lori! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Unbelievably brutal and rigid check-in policy. We wanted an early check-in - perhaps 2:30 PM because we were attending a wedding reception at 3:30 PM. We were told that we could check-in at 3:00 but anytime earlier including 2:30 would cost an additional $65.00. Hotel was desolate - at least it appeared so from the parking lots. Absolutely inflexible.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Management, Gestion de l’hôtel
Hello Keith,Thank you for sharing your feedback with us. We apologize that your check-in experience did not meet your expectations. We understand how important it is to have a seamless check-in process, especially when attending an event.We would like to clarify that our standard check-in time is 4:00 PM. However, we do our best to accommodate early check-ins if there are available rooms. We apologize if we were unable to offer you an early check-in at 2:30 PM due to high demand during that time. Our records show that we were able to provide you with a check-in at 2:38 PM at no additional charge. We apologize if this time did not work for you.Regarding the additional charge, we do have an early check-in fee for guests who wish to check-in before the standard time. This fee ensures that our housekeeping staff has sufficient time to prepare the room for the next guest. We apologize if this was not communicated clearly to you.We hope that you enjoyed the wedding reception despite the inconvenience. We appreciate your feedback and will use it to improve our services in the future.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Hello William, thank you for your feedback and for choosing to stay with us! We hope to see you again soon
par un voyageur
Publié le 16 mars 2024 sur Expedia
The peace and serenity of the property is very special that me!!!!!
It’s like a step away from reality!!!
Commentaires de Gestion de l’hôtel
16 mars 2024 par Aubrey , Gestion de l’hôtel
I'm so glad you found the peace and serenity of the Pala Mesa special! It is an escape from reality. Thank you for sharing your experience!
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Loved every bit of my stay!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Customer service & convenient
Commentaires de Gestion de l’hôtel
10 mars 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
par un voyageur
Good place to relax
Publié le 4 mars 2024 sur HotelsVery satisfactory. The staff were friendly, welcoming and helpful. The room was recently upgraded (from the looks of it) and was very clean. The resort was quaint and quiet. Would most likely come back to stay here again. Would definitely recommend this place to friends and family.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Beautiful property friendly staff
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hotel Management, Gestion de l’hôtel
Hello Cynthia, thank you for your feedback and for choosing to stay with us. We can't wait to welcome you back soon!
par un voyageur
Was not impressed with room
Publié le 26 févr. 2024 sur HotelsTraveled to visit family. Spent last 2 days in resort. Accommodations fell below expectations. Eall paoer was peeling from wall in area with the bed. I wanted a room change once I entered but I was too tired to return to check in area and it was only a 2 night stay. Wasn't best value for the money.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management, Gestion de l’hôtel
Hello Errol, Thank you for sharing your experience with us. We apologize that your stay at the resort fell short of your expectations. We are sorry for the inconvenience caused by the peeling wallpaper in your room. We strive to provide clean and well-maintained accommodations for our guests, and we understand that this was not up to par. We regret that we were not able to address this issue during your stay.We value our guests' comfort and would have been happy to assist you with a room change had we been made aware of the issue. We would appreciate the opportunity to discuss your experience with you further and make things right.Thank you again for your feedback. We hope to have the chance to provide you with a more enjoyable stay in the future.
