Ratings based on 913 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 8, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Carla RediResponse Specialist , Hotel Management
Hello LaDarius, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Fayetteville - Fort Bragg and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 8, 2024 on Expedia
Great
Comment from Hotel Management
Feb. 8, 2024 by Carla RediResponse Specialist , Hotel Management
Dear Satoya, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 5, 2024 on Expedia
I checked in the hotel around 11p. However I did not go up to the room at that time because I was trying to be somewhere else by a certain time. I only got the room for the night to sleep and not drive home (an hour and 45 minutes away), drunk. When my friend and I got back to the hotel we went up to the room for the first time. The hallway smelled like cigarettes. The room was cold because the window had been left open, and we could not get the heat to turn on. So we go back downstairs and let the person at the front desk at the time know. She said she had to check the room herself before she could do anything. She came back 10-15 minutes later and stated she couldn’t do anything because she got the heat working. She also stated it was MY fault because I didn’t go up to the room when I checked in. I let her know it didn’t matter what time I checked in, the window should not have been open when I got there and the room should not have been cold! She tried to argue back and forth with me. I took the keys back from her and told her to have a good night a couple of times while she was trying to argue with me. We went up to the cold room and waited for it to warm. The next morning the room was warm but the bathroom was cold (not sure if the heat was working in there. We then headed out to leave to find the hallway smelling now like marijuana. The cleaning staff were friendly. But the experience of the room and the staff was terrible. I doubt I stay at a red roof again.
Comment from Hotel Management
Feb. 6, 2024 by Linton RediResponse Specialist, Hotel Management
Dear Antonia,We are sorry to hear your recent experience at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management
by A traveller
Posted Jan. 31, 2024 on Expedia
Very uncomfortable place to sleep at roaches was everywhere around the room .. stains in couch ugh couldve been better but never again check in at 3:45am check out at 6am
Comment from Hotel Management
Feb. 1, 2024 by Antonio,RediResponse Specialist, Hotel Management
Dear Jasmine,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A traveller from WINDERMERE
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Jan. 12, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Jacqueline,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 10, 2024 on Expedia
Nice hotel, will recommend next time we are in town
Comment from Hotel Management
Jan. 12, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Terri-Ann,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG and I appreciate your 5/5 score following your stay. I am happy to read that you found our hotel to be nice and that you will visit our hotel the next time you are in the area. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Dec. 18, 2023 on Expedia
Roaches everywhere. Nightclub next door loud music till 3am. Asked to have room changed to other side so i would not hear the music so much around 11pm, staff said they are full and no room available but they had a room on first floor cause i walked my dog at 10pm can see the room was not filled same room empty in morning so staff just doesnt care. Place is just awful, just terrible.
Comment from Hotel Management
Dec. 19, 2023 by Xao RediResponse Specialist , Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Keith. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the noise disturbance, along with the other highlighted issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management
by A traveller
Posted Dec. 17, 2023 on Expedia
No hot water, roaches, and a crazed man screaming and raising his fists to the clear at 445 in the morning. Worst place I’ve stayed in quite some time.
Comment from Hotel Management
Dec. 19, 2023 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville - Fort Bragg, Greg. I am sorry that your experience did not meet your expectations. You stated that the lack of hot water and the listed insects, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management
by A traveller
Posted Dec. 7, 2023 on Expedia
Entered Hotel and was greeted with a bad smell in the Lobby. A large bug was crawling around the floor and it was just dirty everywhere. Our room was just as bad if not worse. There where stains in the sheets bedding toilet was dirty and it smelled of mold. They would also not refund our stay as we decided to leave and booked somewhere else.
Comment from Hotel Management
Dec. 8, 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Joshua, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES FAYETTEVILLE - FORT BRAGG. Regarding the unpleasant smell, the unclean toilet and bedding and the insect you saw, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management
by A traveller
Posted Dec. 1, 2023 on Expedia
Checked in over the holidays. Saw roaches in the bathroom. The staff checked me into another room where they said it was just cleaned but had socks from the last guest and bugs along the window. I booked for 2 days but only stayed that night because I was tired from driving.
Comment from Hotel Management
Feb. 20, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Robbie,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Fayetteville Fort Bragg. The issues that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Red Roof Management
