Ratings based on 157 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
87% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
2 out of 5
by A traveller

Posted Dec. 25, 2019 on Hotels
Toilet clogged & wouldn’t flush. Moved rooms & it had a hole in the ceiling & very noisy on the street side. Asked to move back to origins room use the other toilet until they could fix it the next day as my daughter was ill. While in the shower the door was jammed shut. When I finally did it open it fell in on me & sliced my shin open. Marco was super nice but the other man was rude & sarcastic bringing me literally to tears.
Comment from Hotel Management
Dec. 26, 2019 by Edo, Hotel Management
Dear Madame , We are really sorry for any inconvenience could happen to you , during your stay at our Hotel, we chance your room immediately after your request , and asked to see more rooms , also we gave you multiple choice of rooms . Best Regards
1 out of 5
by A traveller

Terrible

Posted Oct. 16, 2019 on Hotels
Terrible place dirty
Comment from Hotel Management
Nov. 22, 2019 by letiziag, Hotel Management
Gentile Sig. Jonathan siamo spiacenti per la Sua recensione che appella la nostra struttura come terribile. Poichè la nostra filisofia è migliorarci, ci potrebbe cortesemente spiegare quali sono i motivi che la inducono a nominare in tale modo il nostro Albergo ? Cordiali saluti Letizia - iH hotels Firenze Select
5 out of 5
by A traveller from NYC

Posted Oct. 9, 2019 on Expedia
Room was spacious, bed was big, bathroom had all that you need and it was close to the city center.
Comment from Hotel Management
Nov. 18, 2019 by letiziag, Hotel Management
Dear Guest we really thank you for the good review about our Hotel. Best regards Letizia - ih Hotels Firenze Select
2 out of 5
by A traveller from Singapore

Posted Sep. 20, 2019 on Expedia
Very old terrible location it’s 1 star not worth to stay for 109$ a day
Comment from Hotel Management
Nov. 18, 2019 by letiziag, Hotel Management
Good Morning Mrs Katya we are sorry to know about your review, why you mention our Hotel like terrible ? Would you please explian the reason why ? We remain at your disposal Best regards Letizia - iH Hotels Firenze Select
3 out of 5
by A traveller

Posted Sep. 19, 2019 on Expedia
When i arrived to the property the receptionest saidbto me that there is a problem in the hotel regarding water fluid and they have booked a room in other hotel for me. Although the other hotel wasbbetter, but it was a very interrupting situation
2 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 18, 2019 on Expedia
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 7, 2019 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 5, 2019 on Expedia
1 out of 5
by A traveller

Ruuuuuuun...

Posted Sep. 2, 2019 on Hotels
I checked out after one hour and half and they don't care to change the room for me. They have under ground rooms ( they were a cellar/ basement) with smell of damp and mold. You are just a number they don't care or even bother to smile. How did they get 3 stars with this type of rooms and services, I do not know.
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 2, 2019 on Hotels
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