Note fondée sur 1 250 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par GM, Gestion de l’hôtel
William, thank you for taking the time to rate your recent stay. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with an even better experience at our the next time your travels bring you this way. Regards, Nelvis Perez General Manager
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Manager, Gestion de l’hôtel
Dear Serge,Thank you for taking the time to leave your kind rating for DoubleTree Resort by Hilton Hollywood Beach. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was our pleasure accommodating you, and we look forward to your next visit with us.Regards, Nelvis Perez General Manager
par un voyageur
Publié le 17 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2023 par General Manager, Gestion de l’hôtel
Dear Christain, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We appreciate your patience and hope you will give us an opportunity to restore your confidence in us on a future visit.Regards, Nelvis Perez General Manager
par un voyageur
Publié le 1 juill. 2022 sur Expedia
First, the hotel itself is clean and the staff were very nice all the time, especially the ladies at the pool. Nice thing, everyone gets a free water bottle a day, not much but very handy in the Florida heat.
We arrived at 11am and our room wasn't ready until 4pm but they offered us an upgrade to the 10th floor for 10$ a day and that room was ready so we could go to the beach right away. Also, 10th floor rooms all come with a free bag of snacks every day. The downside is that we would constantly hear the elevator's motor. I was not enough to prevent us from sleeping but it can get annoying sometimes.
The location is quite boring since it is 30 minutes of walking distance to Hollywood beach, where all the action is (restaurants, shops, and more). On the other side, right next door is a wonderful local Argentinian bakery open from 6am to 10pm offering all types of coffee, sandwiches, breakfasts and some delicious pastries, all for a very cheap price. There is also a very good Italian pizza joint where you can easily feed a family of four for less than 50$. Then, crossing the bridge, there is a giant Walmart where we bought some croissant, cheese, pre-cooked bacon, yogourt, and all the rest to make our own breakfast in the hotel room. Without it, we would have busted our budget because the prices for everything are really high everywhere tourists shop.
Tips : get the Ride Circuit app for 1$ per person lifts to Hollywood beach and downtown.
Commentaires de Gestion de l’hôtel
4 juill. 2022 par General Management, Gestion de l’hôtel
Hi Philippe, Thank you for taking the time to share your review with us. We are disappointed to hear that your stay experience did not meet the experience our guests have come to expect. We appreciate your feedback and would like to offer our sincerest apologies for your stay being anything less than perfect. Please know we will certainly pass your feedback along to our team for further review. Kind regards,
par un voyageur
Publié le 16 avr. 2022 sur Expedia
par un voyageur
Publié le 15 avr. 2022 sur Expedia
Close to the water
Commentaires de Gestion de l’hôtel
15 avr. 2022 par - General Manager, Gestion de l’hôtel
Hi Robert, We appreciate you sharing your feedback on your recent stay! It's wonderful to hear that you enjoyed our location, and look forward to welcoming you back soon! Best regards!
par un voyageur
Publié le 23 mars 2022 sur Hotels
Notre chambre n'était pas prête à l'heure , disponible seulement à 17h00.
Services au chambre au 4 jours, nos poubelles débordaient, plus de serviettes de rechanges ni café, shampooing et savons.
Par contre la piscine était belle mais spa ne fonctionnait pas
Commentaires de Gestion de l’hôtel
24 mars 2022 par General Manager, Gestion de l’hôtel
Nathalie, Thank you for being our guest. We pride ourselves on delivering an enjoyable hotel experience in all aspects; however, we fell short of our goal during your stays. We sincerely apologize for the delay in receiving your room and the disappointing service experience. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We can certainly do better, and we would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit.
Warm Regards,
General Manager
par un voyageur
Publié le 16 mars 2022 sur Expedia
Le personnel très accommodant et très poli. Merci
Commentaires de Gestion de l’hôtel
16 mars 2022 par General Manager, Gestion de l’hôtel
Alain, Thank you for staying with us DoubleTree Hollywood Beach. We look forward to hosting you again!
Warm Regards,
General Manager
par un voyageur
Publié le 12 mars 2022 sur Expedia
Personnel à la piscine , pas très serviable
Restaurant pour déjeuner,très dispendieux pour ce qu ont a dans notre assiette, café pas bon , établissement non entretenue
Commentaires de Gestion de l’hôtel
14 mars 2022 par General Manager, Gestion de l’hôtel
Marc, Thank you for your review. We are sorry for the disappointment you had with our hotel and the issue you encountered. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will return so we can make it up to you.
Warm Regards,
General Manager
par un voyageur
Passez votre chemin
Publié le 16 févr. 2022 sur HotelsCet hôtel est plus que décevant. Au prix de la chambre, pas une seule fois le ménage a été fait sur 5 nuit. Le parking coûte extrêmement cher (33$ par nuit!)
Le petit dej laisse à désirer.
La cerise sur le gâteau est qu’on nous fait payé 30$ par nuit en plus pour la piscine.
En conclusion, à éviter : l’impression de se faire voler.
Commentaires de Gestion de l’hôtel
2 mars 2022 par General Manager, Gestion de l’hôtel
Cécile, thank you for choosing us for your recent stay. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. Also, we are sorry our staff was not as responsive as they should have been in working to address your specific concerns. We assure you we are working hard to improve, and we would be honored to have you stay with us again.
Warm Regards,
General Manager
