Ratings based on 1,363 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lima
Posted Feb. 27, 2024 on Expedia
The valet parking is too slow, spend too much time to get the vehicles
Comment from Hotel Management
Feb. 29, 2024 by General Manager, Hotel Management
Dear Luis, Thank you for choosing Hyde Resort & Residences Hollywood, Florida for your recent stay. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with our valet service. We will share your concerns with the appropriate departments and ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Anke GraichenGeneral Manager
by A traveller from VERO BEACH
Posted Feb. 25, 2024
Horrible experience. Absolutely no check in until 4pm. 4 elevators that were impossible to get to come to the floors. Ended up having to walk up and down from the twelfth floor. Room was dirty. Refrigerator smelled like bleach. This place should stop advertising itself as a hotel. It is not. It was condominiums. This. Place can not handle hotel guests. Staff were rude and unacceptable behavior. No where to get ice. Unless you went to the 9 th floor restaurant with your ice bucket. If you were lucky to get the elevator to go to the ninth floor. Otherwise you walked the stairs.
Crazy.
Horrible experience
Comment from Hotel Management
Feb. 26, 2024 by General Manager, Hotel Management
Dear Terri, Thank you for staying with us and for writing a review. We apologize for the unsatisfactory experience you encountered during your stay. We understand the importance of a seamless check-in process and efficient elevator service, and we regret any inconvenience caused by the delays and challenges you faced. Our team strives to maintain high cleanliness standards, and we are disappointed to learn that your room did not meet expectations. We appreciate your feedback regarding the refrigerator and will address this matter promptly. Please know that we take your comments seriously and will work diligently to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards, Anke GraichenGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Need more elevators for the number of unit
Comment from Hotel Management
Feb. 21, 2024 by General Manager, Hotel Management
Dear Thomas, It is wonderful to hear how much you enjoyed your stay at Hyde Resort & Residences. We're particularly pleased that you enjoyed your visit. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Anke GraichenGeneral Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by General Manager, Hotel Management
Dear Cynthia, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager
by A traveller
Posted Feb. 15, 2024 on Expedia
I had a amazing stay
Comment from Hotel Management
Feb. 15, 2024 by Front Office, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable experience for our guests is always our top priority, and it's truly gratifying to know that we succeeded in making your time with us enjoyable.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.
by A traveller
heskie
Posted Feb. 14, 2024 on HotelsBeautiful Hotel.
Friendly staff beautiful room. Beautiful beach.
I loved it there
Comment from Hotel Management
Feb. 15, 2024 by General Manager, Hotel Management
Dear John, Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at Hyde Resort & Residences. Our dedicated staff takes great pride in providing exceptional service, and we are delighted that you found them to be friendly. It's wonderful to know that you appreciated the beauty of your room and the stunning beach that our property offers. We strive to create memorable experiences for all our guests, and we are grateful for the opportunity to have hosted you. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Anke GraichenGeneral Manager
by A traveller
Posted Feb. 12, 2024
The experience was horrible, the staff hardly spoke English and the service was terrible. The elevators were a nightmare you had to wait over 20mintues for one to be available and a few times only the staff one would be working and when you got on the workers were annoyed and they bought on these big containers so the guest weren't able to get on. it just was terrible. I had to beg for towels for a room that could accommodate up to 7 to 8 people we had 6 and we had to beg for towels to take a shower. it really wasn't a good experience at all. I would never go back or recommend it.
Comment from Hotel Management
Feb. 14, 2024 by General Manager, Hotel Management
Dear JoAnn, We apologize for the disappointing experience you had during your stay with us. Providing exceptional service is of utmost importance to us, and we regret to hear that we fell short of your expectations. We deeply regret any inconvenience caused by our staff. Your feedback regarding the availability of towels has been noted, and we will take immediate steps to address these issues to ensure a more enjoyable stay for our guests in the future. We appreciate your feedback and apologize for any inconvenience caused.Best Regards,Anke GraichenGeneral Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
Beautiful building and great beach. You would think that was enough but, we spent way more time than should have waiting for an elevator. I mean 10 or more minutes each time! On a high floor so the stairs were not an option. Parking / restaurant and pool were on different floors so an elevator was needed for those as well. Very noisy building due to poor insulation. Could hear constant banging and whistling from plumbing in walls, as well as the conversations of our neighbors. No nearby shopping and few walkable restaurants. Resort restaurants were good but very expensive. Had good things going for it (like an incredibly comfortable bed) but all were ruined by the lack of enough working elevators and the constant noise. Resulted in a frustrating trip.
Comment from Hotel Management
Feb. 10, 2024 by Front Office, Hotel Management
I wanted to take a moment to extend my sincerest apologies for the inconvenience you experienced due to delays with our elevators during your recent visit. Your comfort and satisfaction are of utmost importance to us, and I regret that we fell short of meeting your expectations in this regard.Please be assured that we are actively working to rectify the issue with our elevators. We understand the impact that elevator delays can have on our guests' experiences, and we are committed to resolving the issue as swiftly as possible to ensure a smoother and more efficient operation moving forward
by A traveller
Posted Feb. 6, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Anke Graichen General Manager, Hotel Management
Dear Bruchie, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Best Regards, Anke GraichenGeneral Manager
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Anke Graichen General Manager, Hotel Management
Dear Michael, Thank you for your great rating. We are glad that we could meet all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyde Resort & Residences.Best Regards, Anke GraichenGeneral Manager
