Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2024 sur Expedia
notre chambre est a refaire complètement. Plancher désuet, salle de bain abimée , mal entretenu, peinture complètement défraichie, et patch de trous bouchés partout sur les murs, porte d'entrée de la chambre désuète, bref le rapport qualité/prix n'est pas du tout au rendez-vous.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The clientèle that you have…. Yikes…
There should be security 24/24.
***you should not promote breakfasts…
A basket of apples and some uncooked muffins are not breakfasts.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 janv. 2024 sur Expedia
the phone in the room didn’t work, there’s no breakfast, no water, the pool was dirty, they never came to clean it! it was horrible
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lounedie,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 22 nov. 2023 sur Expedia
First night: the person next door was smoking and making noise until late in the night. Our room had no carpet and the floor was dirty.
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Michel,Thank you for your kind feedback and we sincerely apologize for the inconvenience you encountered during your first night with us. It is disheartening to hear about the disturbance caused by the neighboring guest and the cleanliness issue in your room. Please rest assured that we take these concerns seriously, and we will address them with the utmost urgency. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. If you decide to stay with us again, we would appreciate the opportunity to make it right and ensure you have a more positive experience.Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2023 sur Expedia
C,est une poubelle, pour ne pas employé DEGUELACE
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Ginette,Unfortunately, we have been unable to offer you a positive experience this time. We try to make everyone's stay with us memorable and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have an enjoyable stay.Sincerely,Hotel Manager.
par un voyageur
Publié le 1 avr. 2023 sur Expedia
pres de la 95
par un voyageur
Publié le 5 mars 2023 sur Expedia
Rien c’est sale ménage pas fait, photos à l’appui , nous avons demandés de changer d’hotel
Commentaires de Gestion de l’hôtel
5 mars 2023 par General Manager, Gestion de l’hôtel
Sorry you do not enjoy your stay. We are in the process of making the hotel a lot better.
par un voyageur
Publié le 7 févr. 2023 sur Expedia
L’emplacement est au calme
Installation très vieille doit être très vite rénovée
Petit déjeuner inexistant
Commentaires de Gestion de l’hôtel
16 févr. 2023 par Chuck, Gestion de l’hôtel
Sorry you did not enjoy your stay. Please know we are in the process of improving the property.
par un voyageur
Publié le 20 nov. 2022 sur Expedia
El cuarto está limpio , el hotel afuera está muy feo , y el desayuno es una manzana un muffins y un agua en una bolsa .
Commentaires de Gestion de l’hôtel
28 nov. 2022 par General Manager, Gestion de l’hôtel
Thanks for letting us know about your stay. Sorry it wasn't satisfactory, we will follow up to make sure we do a better job going forward.
par un voyageur
Publié le 12 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2022 par General Manager, Gestion de l’hôtel
I'm sorry we didn't do better than that this visit, we thank you for letting us know how your stay went!
