Ratings based on 1,255 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Do it Yourself Hotel
Posted Feb. 28, 2024 on HotelsComment from Hotel Management
Mar. 1, 2024 by Sonder, Hotel Management
Hi Harold, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 28, 2024 on Expedia
Property is clean, walking distance to Publics and close to a shopping area and the beach.
by A traveller
Posted Feb. 27, 2024 on Expedia
After being checked in an hour and a half later, our room did not look like what we booked.
Husband’s birthday ruined. Horrible staff. Does not communicate effectively with their colleagues to ensure guest satisfaction.
We were woken up by banging at 2am being told by a lady in all black and security that we need to move because we were in the wrong room.
We moved right away with no help to a room with stains all over the sheets.
10am we made front desk aware that my husbands watch was in the room along with toiletries which they stated housekeeping didn’t retrieve.
Now has been shipped because after my relentless calls they finally “found” it.
We were offered two different compensations among multiple incidents. However, there is only record of one.
Another example of communication among staff falling short.
As a hotelier I am extremely disappointed.
Beautiful property, amazing location and careless staff with the exception of one gem. Giselle. The only one at the Circ that cares about your guest.
As it stands, I won’t return. Be blessed!
by A traveller
Posted Feb. 26, 2024 on Expedia
Fantastic
by A traveller
Posted Feb. 26, 2024 on Hotels
The room was dirty. There was black mold in the shower and the floors and counters were dirty. The room did not look as it did in the pictures. The valet parking was great. Very responsive and polite. I did not see a hotel employee my entire 2 day stay.
Comment from Hotel Management
Mar. 7, 2024 by Sonder, Hotel Management
Hi Leslieann, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.
by A traveller
Posted Feb. 26, 2024 on Expedia
Worst shower ever!!!!
Housekeeping for a charge !
Nice area close to restaurants and beach not to far!
Clean rooms tho .
Comment from Hotel Management
Mar. 8, 2024 by Sonder, Hotel Management
Hi Christina, your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.
by A traveller
Posted Feb. 25, 2024 on Hotels
by A traveller
Posted Feb. 25, 2024 on Hotels
by A traveller
Posted Feb. 23, 2024 on Expedia
“Upscale” hotel, don’t recommend, staff at hotel restaurants were rude and were only by reservation, even the rooftop bar they promote. Bathroom door was broken and nobody ever came to fix. We let them know through the app all of our concerns but were met with the restaurants are separate from hotel. Other than that I will not be staying for the price I paid.
