Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2023 sur Expedia
Far from every commodity.
Need to take Uber everyday.
Shuttle only deserve the bus station.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par William Tarquino, GM, DoubleTree Hilton Fort Lee, Gestion de l’hôtel
Hello Caroline,Guest comments provide us with a wealth of value and we thank you for taking a moment to share your thoughtful review. We are hopeful that you enjoyed the service our staff provides and were able to take advantage of amenities the hotel has to offer. I hope you had the opportunity to also enjoy Fort Lee - there is so much to do here!The pleasure was ours and we look forward to showcasing an enchanting DoubleTree by Hilton Fort Lee experience the next time you visit with us.Warm regards,William Tarquino, GM
par un voyageur
Publié le 7 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2023 par William Tarquino, GM, Gestion de l’hôtel
We would like to apologize for the problems you encountered during your recent stay. As you can likely appreciate, we take feedback such as yours very seriously as it helps us achieve higher levels of service I can assure you that it was not a typical stay with us. We will be following up with our team to address these concerns and avoid recurrence going forward. We hope that you will consider staying with us again so we may have the opportunity to Make it Right.Regards, William Tarquino, GM
par un voyageur
Publié le 1 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2023 par William Tarquino, GM, Gestion de l’hôtel
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, William Tarquino, GM
par un voyageur
Publié le 23 août 2022 sur Expedia
Rien. Nous avions réservé 2 jours et nous n’avons même pas couché les 2e jours . Champs sentait l’humidité le système d’air climatisé coulait. La piscine mal entretenue et sale.
par un voyageur
Publié le 16 juill. 2022 sur Hotels
Les lits sont très petits. J’aurais bien aimé que le déjeuner soir inclus.
Hôtel bien situé facile d’aller à New York sans payer le gros prix de résider à New York. Hotel très propre.
par un voyageur
Publié le 11 juin 2022 sur Expedia
Facilité d'accès et prix abordable.
par un voyageur
Publié le 9 juin 2022 sur Expedia
La chambre n’était pas propre, il y avait une odeur de cigarette, la ventilation ne fonctionnait pas, la porte de la salle de bain était toute brisée et la porte d’entrée de la chambre ne se verrouillait pas.
par un voyageur
Publié le 9 mai 2022 sur Expedia
Mis à part le trafic, cet endroit est très près de Manathan et pas dispendieux
par un voyageur
Publié le 4 mars 2024 sur Expedia
The pool and jacuzzi were under construction which was the main reasoning for my booking there
Commentaires de Gestion de l’hôtel
7 mars 2024 par William Tarquino, GM, Gestion de l’hôtel
We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, William Tarquino, GM
par un voyageur
Publié le 4 mars 2024 sur Expedia
My room looked ok! it was spacious as described and the bed was comfortable. My bathroom how ever was dirty. It hair hair all over and asked them to clean it and it was still dirty.My ac unit was loud and stopped working so i asked for them to come fix it which they did. Also don’t like that the rooms don’t come with a microwave and it’s $15 dollars a day to have one in the room. That’s ridiculous in my opinion. Will not stay here again.
Commentaires de Gestion de l’hôtel
4 mars 2024 par William Tarquino, GM, Gestion de l’hôtel
Thank you for sharing your experience following your stay with us. Your feedback is invaluable, and it helps us refine our services to meet the highest standards. It seems that we had some lapses that contributed to a less than perfect experience. We strive to create a welcoming, comfortable, and tailored guest experience. Please be assured that your observations are important to us and will be utilized for continuous improvement. Despite these issues, it's heartening to know that you found the rest of your stay enjoyable! We appreciate your choice of our property and hope that you will provide us with an opportunity in the future to fully demonstrate our commitment to your satisfaction.Regards, William Tarquino, GM
