Note fondée sur 697 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024
Staff was unfriendly, and of no help at all!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
As soon as I arrived I was struck by the excellent signage. I’d never been in the area before so I was so appreciative that things were very clear. Hagan helped me check in and add another night to my stay with kindness and professionalism. The property is beautiful and just enough of what you need without too much. I’ll be returning again and again.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Allison, Thank you for your recent stay at Marriott Dallas/Fort Worth Westlake and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Hagan. We also appreciate you mentioning our beautiful property. Thank you again, and we look forward to welcoming you back very soon.Reggie WooldridgeGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Marketing Manager, Gestion de l’hôtel
Thank you, Peiman, for the five star reveiw!
par un voyageur
bed is wor out shower is for some one 4' tall
Publié le 1 févr. 2024 sur Hotelsbed is wor out shower is for some one 4' tall
Commentaires de Gestion de l’hôtel
2 févr. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Derek, Thank you for taking the time to review your stay with us. We regret you found our beds to be uncomfortable and the issues you had with the shower in your bathroom. We are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and overall guest experience; therefore, we appreciate your comments. We hope you will revisit as we would welcome another opportunity to make your next stay flawless.Reggie Wooldridge,General Manager
par un voyageur
Publié le 2 janv. 2024 sur Expedia
The listing said the room sleeps five but it had only two double beds with no couch or rollaway options. Expedia refused to do anything about it and was terrible at the whole situation. More of an Expedia issue, less of a hotel issue.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Priscilla, Thank you for sharing your candid review. We regret the room you booked did not meet your expectations, and we are sorry for any inconvenience caused to you. We appreciate your feedback, and we hope to welcome you back again.Reggie WooldridgeGeneral Manager
par un voyageur
Publié le 28 déc. 2023 sur Expedia
Too strong perfume smell on floor level hallways.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Kimberly, Thank you for sharing your comments with fellow travelers regarding your visit to Marriott Dallas/Fort Worth Westlake. While we appreciate your nice rating, we regret the concerns you experienced during your time with us. We work hard to provide a clean and comfortable environment; therefore, we regret this issue compromised your experience. We will follow up on your comments to ensure we are well-poised to serve you better during your next stay. Thank you again, and we look forward to seeing you again soon. Reggie Wooldridge General Manager
par un voyageur
Publié le 26 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Stuart, Thank you for the generous rating of Marriott Dallas/Fort Worth Westlake. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Reggie Wooldridge General Manager
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Jeffrey, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Reggie WooldridgeGeneral Manager
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Liz, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Dallas/Fort Worth Westlake, and we look forward to welcoming you again soon. Reggie Wooldridge General Manager
par un voyageur
Publié le 15 nov. 2023 sur Expedia
Service
Commentaires de Gestion de l’hôtel
15 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Steven,It is wonderful to know you enjoyed everything about your time at Marriott Dallas/Fort Worth Westlake and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Reggie WooldridgeGeneral Manager
