Ratings based on 670 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 9, 2024 on Expedia
Great staff
Comment from Hotel Management
Feb. 10, 2024 by Manager, Hotel Management
Dear Kristine,Thank you for reviewing your stay at Home2 Suites by Hilton Gainesville Medical Center. We are glad our service exceeded your expectations! We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one! Yours in Service,Ray GossettGeneral Manager
by A traveller from Chicago
Posted Feb. 8, 2024 on Expedia
Works well for us.
Comment from Hotel Management
Feb. 8, 2024 by GM, Hotel Management
John, we are delighted to hear that you enjoyed your recent visit. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Gainesville.Yours in Service,Ray GossettGeneral Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
This hotel was excellent!!!
Very roomy , functional , clean , and the furniture was in new like condition .
Whether it is a one night stay or multiple days , Hotel 2 is winner.
And I am a frequent traveler , averaging 140 overnights per year. I’ve seen good and bad . You won’t be disappointed.
Pet friendly is what swayed me to try Hotel 2.
Comment from Hotel Management
Feb. 4, 2024 by GM, Hotel Management
Robert, thank you for all the kind words about our hotel; we are delighted you had an excellent stay and that you enjoyed our hospitality and accommodations that include all the comforts of home. As a seasoned traveler, your opinions mean a lot to us and we couldn't be happier that you were so pleased with our accommodations! Thank you for recommending Home2 Suites by Hilton Gainesville Medical Center to future guests, and we look forward to welcoming you again soon.Yours in Service,Ray GossettGeneral Manager
by A traveller
Terrible communication, don't stay here.
Posted Feb. 1, 2024 on HotelsI showed up to check in 30 minutes after check in opened to be told my reservation has been cancelled. I had no call, email, text, or voicemail from them staying that. 1500 miles from home and no place to stay. The desk lady was not very helpful and said this is common to be overbooked and cancel the third party booking and charge more too the people who call direct. The manager wouldn't even come out of the office to talk. Multiple guests came down and reported problems with their runs while I was trying to get stuff sorted out. Phones not working and TV's that were missing. Hotels.com worked with me and got us in at Hotel Eleo and comped the difference. We had an awesome stay there, would not recommend Hotel2 Home Gainesville.
Comment from Hotel Management
Feb. 1, 2024 by GM, Hotel Management
Evan, thank you for taking the time to share your sentiment with us. We hope you will accept our sincerest apologies for our inability to accommodate your recent reservation. Please know that we take your concern to heart and genuinely regret the unfortunate circumstances which led to this outcome. We hope we can earn your confidence again on a future visit to Gainesville.Yours in Service,Ray GossettGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by GM, Hotel Management
Allen, thank you for taking the time to rate your recent stay. We would like to apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Yours in Service,Ray GossettGeneral Manager
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by GM, Hotel Management
Jeanne, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Yours in Service,Bianca PittsTask Force Manager
by A traveller from WEST PALM BEACH
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by GM, Hotel Management
Robert, thank you for staying with us and taking the time to rate your experience. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to Gainesville.Yours in Service,Bianca PittsTask Force Manager
by A traveller
Posted Jan. 3, 2024 on Hotels
Comment from Hotel Management
Jan. 8, 2024 by GM, Hotel Management
Erin, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Yours in Service,Bianca PittsTask Force Manager
by A traveller
Posted Jan. 3, 2024 on Expedia
The room was spacious, clean and comfortable. The breakfast was abysmal.
Comment from Hotel Management
Jan. 9, 2024 by GM, Hotel Management
Kristine, thank you for taking the time to share about your recent stay. While we're pleased to know you enjoyed our spacious and spotless accommodations, we do apologize for any disappointment you felt with regard to our breakfast. We hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Yours in Service,Bianca PittsTask Force Manager
by A traveller
Posted Dec. 26, 2023 on Expedia
This is my 3rd stay at this hotel. The staff is super nice and the rooms are great. I travel with my mom and the room is perfect for her needs (accessible bathroom, extra spacious room for her walker)... i will definitely go back
Comment from Hotel Management
Dec. 26, 2023 by GM, Hotel Management
Susana, thank you for your kind words about our hotel; we are delighted you and your mother had an excellent stay and that you both enjoyed our hospitality and accommodations that include all the comforts of home. Our suites offer plenty of room for eating, working, and relaxing, whether you are here for a quick or an extended visit! Thank you for recommending Home2 Suites by Hilton Gainesville Medical Center to future guests, and we look forward to welcoming you again soon.Yours in Service,Bianca PittsTask Force Manager
