Ratings based on 243 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Expedia
by A traveller
Posted Feb. 9, 2024 on Hotels
by A traveller
Posted Jan. 21, 2024 on Expedia
Lovely hotel. All staff were extremely helpful.
Comment from Hotel Management
Jan. 23, 2024 by Yoana Dos Santos, GM Senator Gandía Spa Hotel, Hotel Management
Dear Linda,Thank you very much for this kind review of your stay. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back. Best wishes,Yoana Dos Santos, GM Senator Gandía Spa Hotel
by A traveller
Posted Jan. 21, 2024 on Hotels
by A traveller
Posted Jan. 14, 2024 on Expedia
The room was spacious, well furnished and warm. Quite whether the room was worth 15 euros extra is debatable
Comment from Hotel Management
Jan. 16, 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Ronald,Thank you for taking the time to share your review.We're delighted to hear you found the room spacious, well-furnished, and warm, reflecting our commitment to comfort and elegance. We appreciate your feedback on the room's value, and while we believe our pricing is competitive, especially considering our modern amenities and prime location, we understand that perceptions of value can vary. Please rest assured that we continually strive to provide exceptional service and accommodations.We would love to have you return in the future. Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A traveller
Posted Jan. 13, 2024 on Expedia
Close to the beach. Shower was in the bedroom not in the bathroom and the sink was also next to the bed. Awkward and weird design.
Comment from Hotel Management
Jan. 16, 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear David, Thanks for sharing your point of view.We're glad to hear that you appreciated our hotel's proximity to the beach. Regarding your comments about the room layout, while our unique design aims to maximize space and comfort, we understand that it may not meet everyone's preferences. Our modern and open-concept rooms are part of the elegant aesthetic we strive for, and we're sorry to hear that it wasn't to your liking. We take pride in our hotel's cleanliness and service, and we are constantly looking for ways to enhance our guest experience. We hope that the other amenities we offer, such as our location close to the lively promenade of Gandía and our comprehensive services, helped to make your stay enjoyable.We look forward to welcoming you back for another visit. Best wishes,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A traveller
Posted Jan. 2, 2024 on Expedia
Excellent hotel, the bathtab in the room itself was a luxury. Excellent reception staff, always ready to help, very good welcome, ckean and quiet area. It's a 4 because there is no notice in the room about reception number to call, or timetable to dinner, breakfast... Public transport from the station needs improving on the timing between buses.
Comment from Hotel Management
Jan. 3, 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Maria,Thank you for your review.We're thrilled to hear you enjoyed the luxury of the bathtub and the excellent service provided by our reception staff. It's wonderful to know that our clean and quiet area contributed to your positive experience. Regarding your comments about the information in the room, we always strive to ensure our guests have all the necessary details at their fingertips, and we regret any inconvenience you might have experienced. Our team is actively working to ensure all relevant information is readily accessible to our guests. We also acknowledge your feedback on the public transport timing and appreciate your suggestion for improvement.We do hope to have the opportunity to welcome you back in the future. Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A traveller
Posted Nov. 14, 2023 on Expedia
Lovely one night stop
Over - have given 4 not 5 stars because the nice restaurant wasn’t open, and bar food was nice but limited menu and basic meals (hot dogs burgers pizza and grilled fish or meat)
Also there was a stagnant water smell in our room and the wc cubicle was very small
Otherwise all good
Comment from Hotel Management
Nov. 14, 2023 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Philippa, Thank you for leaving us this review of your recent stay.Our team strives to create a memorable experience for our guests by always providing top-notch service, and we appreciate your mention of their quality service. We apologise for any inconvenience and will look into the issue you mention immediately. In the future, please don't hesitate to notify our team during your stay so that we can find a solution while you are still with us.We hope to see you again in the future.Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A traveller
Great for off-season relaxing
Posted Nov. 11, 2023 on HotelsWe booked a Junior Suite with balcony (15 Euro extra), that included breakfast.
Room was super. Big ceiling to floor windows, view of the sea (it's three rows back from the beach, so only the top floors offer this), large open bathroom area and lots of space to open suitcases on the floor without tripping over them.
A coffee capsule machine and kettle is provided.
WiFi is variable - good enough for email most times, but slow for file uploads / downloads. I used my mobile internet mostly.
Bed and pillows are too hard, woke up stiff several times.
Good blackout curtains.
Breakfast offered a good variety including cooked options.
Service was professional and friendly.
As we visited off-season, there was free parking outside of the hotel, but this is limited. If visiting with a car at other times, check parking availability.
The highlights for us were the room size and decor, amount of light into the room, watching sunrises from the balcony.
As an off-season trip for relaxing, I would definitely visit again.
Comment from Hotel Management
Nov. 18, 2023 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Robert,We thank you for taking the time to share your feedback about your recent stay.We're delighted to hear that the spaciousness and design of our Junior Suite, along with the stunning sunrise views from the balcony, contributed to a relaxing off-season stay. It's also great to know that our breakfast selection met your expectations and that you found our service both professional and friendly. We acknowledge your comments regarding the bed and pillows; we understand that mattress firmness is a matter of personal preference and we regret any discomfort you experienced. For future visits, we invite you to inform our reception team about any discomfort, as they are always ready to assist in ensuring a restful night's sleep. Additionally, we're looking into the variability of our WiFi service to ensure it meets the needs of all our guests. We're also pleased to confirm that parking is indeed available at our hotel, and we recommend booking in advance to secure a spot, especially during peak seasons.We look forward to pleasure of welcoming you back in the future.Best wishes,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A traveller
Posted Oct. 31, 2023 on Expedia
Staff very helpful and friendly. Especially young lady on reception.
Spa excellent.
Peaceful, quiet, perfect place to relax..
Rooms (suite) modern, clean & provided everything needed.
Much better by far than 5* hotel I'm in at present..
Comment from Hotel Management
Nov. 2, 2023 by Yoana Dos Santos, GM Senator Gandía Spa Hotel, Hotel Management
Dear Donna,We are thrilled to hear that you enjoyed your stay with us so much and that your experience exceeded your expectations.We are delighted to hear that our staff made a positive impression on you. Our team strives to provide excellent service to all our guests. It's also great to know that you found our spa to be excellent and that you enjoyed the peaceful and quiet atmosphere, which is perfect for relaxation. We are also glad that you appreciated the modern and clean design of our suites, as well as the amenities provided.We hope you had a chance to explore the nearby attractions and enjoy the beautiful beach just 300 meters away from our hotel. Our convenient location is one of the many aspects that our guests appreciate.It would be a pleasure to welcome you again. Best regards,Yoana Dos Santos, GM Senator Gandía Spa Hotel
